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About the Role

The Care Ministry Director provides pastoral care to congregants and the community through officiant coordination, visitation, grief support, and short-term spiritual counseling. This role also involves recruiting, training, and developing lay pastoral care volunteers.

Responsibilities

• Provide first line care to congregants and community, including timely response to prayer requests, visitations, grief meetings, and in-need meeting requests.
• Offer grief support and short-term pastoral counseling or referrals.
• Coordinate funeral and memorial services held at Riverbend Church, including communication with families, funeral homes, clergy, musicians, and staff; scheduling logistics; overseeing service flow; and ensuring spaces are prepared.
• Arrange officiants for funeral, memorial, and inurnment services.
• Coordinate Care Ministry events with Riverbend Remembrance Memorial Gardens staff when services involve the Gardens.
• Coordinate Baptisms, including scheduling, candidate orientation, set-up arrangements, and certificate updates.
• Coordinate Communion Services, including scheduling, element availability, set-up, and volunteer coordination.
• Coordinate hospital, rehab, and assisted living visits to congregants.
• Lead the recruitment and development of the Pastoral Care Lay Person Volunteers (PCLV) program, including training, scheduling, and leadership development.
• Oversee and lead counseling and recovery ministry, serving as the point of contact for service providers and community organizations.
• Help develop new programs, refer individuals to programs, and recruit individuals for 'life-change testimonies'.
• Participate in staff and church meetings and functions.
• Oversee the flow of memorials, funerals, baptisms, and dedications.
• Provide lay pastoral counseling and shepherding under pastoral direction.
• Be available after regular business hours and on weekends for urgent care needs.
• Screen and route care requests.
• Provide general support to visitors and callers.
• Organize and schedule appointments.
• Schedule and attend meetings as directed, securing rooms and taking minutes.
• Write and distribute emails, correspondence, memos, letters, and forms for the Care Pastor.
• Assist in the preparation of scheduled reports and presentations.
• Support pastors in coordination with the Communications Department for event collateral.
• Track and maintain a list of hospitalizations and ambulatory care recipients for pastoral visits.
• Maintain and update weekly prayer requests for staff prayer time.
• Assist other departments as directed to meet deadlines efficiently.

Requirements

• Bachelor’s Degree (Graduate degree preferred) and 5+ years of ministry or similar Christian leadership experience.
• Demonstrated discernment in confidential and sensitive matters.
• Demonstrate professionalism, discretion, and a service orientation in all interactions.
• Have a servant’s heart and be accommodating to other staff members, church congregants, and the public.
• Manage phone calls, email, voicemail, and communication requests in a timely, thorough, and professional manner.
• Willingness to engage in difficult conversations, without judgment.
• Ability to spend substantial time with members, staff, patients, and their loved ones, requiring a high degree of emotional energy and mental alertness.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe PDF.
• Experience with or ability to quickly learn Riverbend Connect (CCB) and other in-house database software.
• Excellent written and verbal communication skills.
• Previous Administrative Experience (both in a serving and leading capacity).
• Working knowledge of office equipment (e.g., printers, scanners, and other office machines).
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multi-task.
• Ability to work independently with minimal supervision.
• Supervisory Skills: Manage direct and indirect staff and volunteers with effective directions, mentorship, communications, and feedback.

Skills

• Pastoral Care
• Grief Support
• Short-term Spiritual Counseling
• Volunteer Recruitment
• Volunteer Training
• Volunteer Development
• Funeral Coordination
• Memorial Service Coordination
• Baptism Coordination
• Communion Service Coordination
• Hospital Visitation Coordination
• Rehab Visitation Coordination
• Assisted Living Visitation Coordination
• Counseling Ministry Leadership
• Recovery Ministry Leadership
• Community Organization Liaison
• Program Development
• Administrative Support
• Meeting Scheduling
• Minute Taking
• Report Preparation
• Presentation Preparation
• Database Management
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Adobe PDF
• Time Management
• Prioritization
• Attention to Detail
• Problem-Solving
• Organization
• Multi-tasking
• Independent Work
• Supervisory Skills
• Mentorship
• Communication (Written and Verbal)

Location

• Riverbend Church

Work Type

• Salaried
• Approximately 40 hours per week
• Includes many Saturdays and/or Sundays
• Availability after hours, nights and weekends for urgent needs

Experience Level

• 5+ years ministry or similar Christian leadership experience
• Previous Administrative Experience (both in a serving and leading capacity)
• Supervisory Skills

Education Level

• Bachelor’s Degree
• Graduate degree preferred

About the Company

• Riverbend Church