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About the Role

In this leadership role, you’ll oversee daily transportation operations, support a high performing team, and ensure our fleet runs safely, smoothly, and efficiently. If you’re a proactive problem solver with strong communication skills and a passion for service, this is an opportunity to make a meaningful impact!

Responsibilities

• Maintains thorough knowledge of Transportation Services and conveys pertinent information to employees regarding policy or scheduling changes.
• Maintains frequent communication with all work areas to ensure guest service efficiency and performance standards are achieved.
• Assists the Manager with employee training/development and monitors business flow to develop efficient training, break and shift schedules.
• Consistently assists the Transportation Manager in developing and implementing policies and procedures to ensure efficient departmental operation.
• Regularly monitors the inventory of all supplies and orders supplies when needed.
• Assists in the review of payroll reports for accurate work hour totals and makes adjustments when needed.
• Inspects vehicles daily for internal and external cleanliness and ensures limos are stocked for guest departure/pick up.
• Responds to guest complaints in an appropriate and timely manner, demonstrating sound decision making skills.
• Coordinates limo services for VIP’s and entertainers.
• Is consistently visible to staff and proactively coordinates transportation for events.
• Monitors employees and documents any inconsistencies in performance. Follows-up with coaching/counseling and disciplinary action when appropriate.
• Closely monitors expenses with sound tracking such as fuel usage.
• Ensures buses and other vehicles are in proper usage rotation.
• Works with a third party transportation service when necessary to confirm requested runs when in-house fleet isn’t available.
• Monitors bus drivers, bus patterns and timing to ensure efficiency.

Requirements

• Must have High School Diploma or Equivalent.
• Must have previous supervisory experience in a Hotel environment.
• Must have excellent communications skills.
• Must possess good leadership skills.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Must have the ability to organize/prioritize and complete multiple tasks simultaneously.

Skills

• Communication skills
• Leadership skills
• Computer skills
• Microsoft Office
• Guest service skills
• Organization
• Prioritization
• Problem-solving

Location

• New York

Work Type

• Full-time

Experience Level

• Supervisor

Education Level

• High School Diploma or Equivalent
• Associate’s Degree in Hospitality or related field preferred
• Valid NYS Commercial Driver’s License (Class B or CDL) with passenger endorsement (no restrictions) preferred

Salary/Compensations

• $50,000 - $53,703 yearly

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
• Comprehensive medical, dental, and vision plans
• 401(k)
• Life insurance
• Paid holidays
• Team member assistance programs
• Wellness programs
• Upcoming 5,000-square-foot onsite medical center
• Complimentary shuttles

About the Company

• We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations.
• Turning Stone Resort Casino has received the Best of New York Gaming Resort award for six consecutive years.
• We operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
• Our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
• We prioritize the well-being and professional growth of our team members.
• With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff.