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About the Role

The Trust & Safety Associate supports the growing business by helping resolve post-sale disputes, investigating suspicious incidents, preventing fraud, and completing Know Your Customer/Anti-Money Laundering (KYC/AML) due diligence. This role also helps shape and enforce policies to maintain platform safety and a positive buying experience.

Responsibilities

• Resolve post-sale disputes involving claims of authenticity, damage, and description inaccuracies
• Perform KYC and AML verifications for users
• Monitor transaction and auction activities to identify and address potential fraud
• Address user issues related to security incidents, unauthorized activities, and other suspicious events
• Resolve chargebacks by speaking with users, gathering and formalizing evidence for submission
• Follow up with sellers to resolve failed or unpaid subscription charges
• Collaborate with internal teams on the development and enforcement of Trust & Safety policies
• Drive Trust & Safety initiatives across the business

Requirements

• 2+ years of hands-on experience in fraud investigation, chargeback resolution, or KYC/AML compliance, ideally within an eCommerce or marketplace setting
• Demonstrated abilities in time management, prioritization, and attention to detail
• Strong critical thinking and problem-solving skills
• Strong communication and mediation abilities
• Experience in fraud, investigations or policy compliance

Location

• NYC
• London

Work Type

• Hybrid

Experience Level

• 2+ years

Salary/Compensations

• $58,000 - $70,000

Benefits

• Competitive salary and equity
• Flexible time off
• Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more
• Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture
• Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more
• Meaningful Artsy equity
• Competitive health benefits

About the Company

• Artsy and Artnet’s Trust & Safety team sits at the intersection of risk, operations, and commerce.
• We're a small, high-ownership team, and what we protect matters to the business and to every person who buys or sells on our platforms.
• We are seeking a Trust & Safety Associate to support our growing business and help establish Artsy and Artnet as the most trusted online destinations for purchasing fine art.
• Trust & Safety is on the front lines of the user experience, working directly with both buyers and sellers.
• Artsy has five core values that will inform your experience at Artsy.
• For the Love of Art: We show relentless curiosity, empathy, and passion for collectors, artists, gallerists, and the art market. We take action to make the art world more fair and welcoming.
• Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.
• Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.
• Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.
• Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.

Equal Opportunity

• Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.