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About the Role
MaintainX is seeking a Staff Product Manager to own LLMX, our internal AI Platform. This role is crucial for developing AI features and requires a blend of technical depth in AI systems and commercial acumen.
Responsibilities
- Own the LLMX roadmap end to end, and drive adoption and quality against metrics like time-to-first-integration, eval coverage, latency, and cost.
- Define platform primitives, including routing agents, skill orchestration, human-in-the-loop workflows, agent memory, conversation compaction, and the app-wide conversational interface.
- Own the platform's evaluation infrastructure, including online eval monitoring, dataset promotion, and agent gating.
- Work proactively across the product organization to identify upcoming agentic feature needs.
- Shape build vs. buy vs. integrate decisions for models, providers, and infrastructure, staying ahead of the state of the art in LLMs and agentic AI.
Requirements
- 10+ years in product management, with meaningful experience in AI platform, ML infrastructure, or developer platform roles.
- Shipped production AI services that other teams built on.
- Informed opinions on model selection, RAG vs. fine-tuning trade-offs, agentic architectures, evaluation frameworks, and latency/cost optimization.
- Comfortable serving both internal teams building on the platform and enterprise buyers.
- Strong commercial instinct, connecting platform investment to enterprise differentiation, competitive positioning, and deal cycles.
- A system for staying current in LLMs and agentic AI.
- Data-driven by default: define success in metrics, instrument the platform, and use evals to make quality visible at scale.
- Experience in industrial operations or asset management is a plus.
Skills
- AI platform
- ML infrastructure
- Developer platform
- LLMs
- Agentic AI
- Product management
Location
- San Francisco
- Toronto
Work Type
- Hybrid
Experience Level
- 10+ years
Salary/Compensations
- Competitive salary
Benefits
- Meaningful equity opportunities
- Healthcare, dental, and vision coverage
- 401(k) / RRSP enrolment program
- Take what you need PTO
About the Company
- MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers.
- Raised $150M in Series D funding, bringing total funding to $254M.
- Named to the Forbes 2025 Cloud 100.
- Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running.
- We believe the greatest asset in any organization is the people.
- We built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
Equal Opportunity
- MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.