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About the Role

Humber River Health is seeking a Clerical Support Associate for the 11 East & West Surgical Inpatient Unit within the Surgical Program. This role is crucial in providing essential clerical and customer service functions to support patient care and hospital operations.

Responsibilities

• Provide clerical support including patient registration and discharge, maintenance of patient records, order entry, statistics, and assisting with patient billing.
• Deliver customer service including scheduling appointments, answering patient and telephone inquiries, and greeting patients and visitors courteously.
• Coordinate with bed allocation and other departments to arrange patient placement.
• Liaise with other departments and service areas as needed.

Requirements

• High school graduate or equivalent.
• Knowledge of medical terminology is required.
• Minimum of one year of full-time recent clerical experience, preferably in an out-patient health care setting.
• Computer skills required, with a typing speed of 40 wpm.
• Excellent communication skills, both verbal and written.
• Excellent customer service skills.
• Excellent organizational skills, including the ability to prioritize a varied and busy workload, manage tight deadlines, frequent interruptions, and emergency situations.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent attendance and discipline-free record.
• Completed secretarial and medical terminology courses are preferred.
• Meditech computer experience is preferred.
• Community-wide scheduling experience is preferred.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.

Skills

• Medical terminology
• Clerical experience
• Computer skills
• Typing 40 wpm
• Communication skills (verbal and written)
• Customer service skills
• Organizational skills
• Prioritization
• Teamwork
• Independent work
• Meditech
• Community-wide scheduling

Location

• Humber River Health, Willson Site

Work Type

• Temporary Part Time
• Full-time (for experience requirement)

Experience Level

• Minimum of one year full time recent clerical experience

Education Level

• High school graduate or equivalent
• Completed secretarial and medical terminology courses preferred

Salary/Compensations

• $29.966 - $31.016 per hour

About the Company

• Humber River Health is North America’s first fully digital hospital, established in 2015, dedicated to transforming healthcare through technology and clinical expertise.
• Serves a community of 850,000 residents in North West Toronto.
• Key initiatives include Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team.
• Formally affiliated with the University of Toronto and Queen’s University, committed to becoming a community academic hospital.
• Research Strategy is framed by Clinical Excellence, Optimizing Care through Technology, and Community Connection.
• Recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc.
• Supports employees through evidence-based leadership and fosters a culture of staff, physician, and volunteer engagement.
• A member of the Toronto Academic Health Science Network (TAHSN) involved in research and academic collaboration.
• Dedicated to high-quality patient care, demonstrating values of compassion, professionalism, and respect.

Equal Opportunity

• Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
• Fosters a culture where everyone feels respected, valued and empowered to contribute.
• Welcomes applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.
• As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
• Does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
• Accommodations are available throughout the recruitment process and employment.