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About the Role

The Cisco CXO Events team creates engaging and innovative event experiences for customers, partners, and employees. This role focuses on managing hospitality activations at Formula One races as part of the McLaren partnership, leading multiple programs for C-level guests. The primary responsibilities include strategy, planning, concept development, implementation, measurement, and evaluation, working with internal stakeholders to ensure a seamless event experience.

Responsibilities

Lead strategic planning and day-to-day management of the McLaren hospitality portfolio.
Develop and execute attendee experience strategies aligned to brand objectives, sponsorship assets, and rights.
Oversee the end-to-end customer journey, including pre-event engagement, onsite experience, and post-event follow-up.
Build strong relationships and partnerships across Sponsorship Marketing, Field Marketing, executive stakeholders, internal brand teams, partner agencies, and external vendors.
Serve as the internal lead and subject matter expert for McLaren hospitality strategy, audience expectations, and industry trends.
Lead cross-functional teams and agency partners to deliver integrated, high-impact hospitality activations and branded experiences.
Drive operational planning and execution across hospitality environments, including branding, buildout, product integration, guest experience, and messaging.
Maximize the value of sponsorship hospitality programming through strategy, concept development, implementation, and measurement/evaluation.
Partner with audience engagement and field marketing teams to support attendee strategy, customer targeting, and registration goals.
Evaluate program performance against business objectives, delivering post-event insights and executive recaps with recommendations for future optimization.
Manage executive stakeholder engagement strategies and support high-touch customer experiences.
Oversee program budgets, financial tracking, forecasting, invoicing processes, and agency/vendor SOW management.

Requirements

10+ years of agency and/or client-side experience developing and delivering premium, white-glove hospitality and experiential marketing programs.
Experience delivering executive-level customer hosting and hospitality programs within a B2B technology environment strongly preferred.
Strong understanding of Formula 1 hospitality, race operations, audience expectations, and premium hospitality environments.
5+ years of experience managing executive-level stakeholders and high-profile customer engagements.
Proven ability to think strategically and creatively while proactively communicating ideas, recommendations, and solutions.
Comfortable operating in highly visible environments with senior executives, customers, and external partners.
Strong ability to manage multiple projects simultaneously, prioritize effectively, coordinate complex timelines, and perform in fast-paced, high-pressure environments.
Demonstrated problem-solving and decision-making skills, both independently and collaboratively.
Excellent written, verbal, and interpersonal communication skills.
Experience leading cross-functional teams, agencies, vendors, and external partners.
Ability to travel domestically and internationally for site visits, event planning, and race support.
Proficiency with Microsoft Office Suite, including Outlook, PowerPoint, Word, and Excel.

Skills

Hospitality
Premium experiences
Customer relationship management
Leadership
Strategic thinking
Program management
Stakeholder management
Partnership building
Cross-functional collaboration
Influencing
Translating business objectives into customer experiences
Operational execution
Prioritization
Problem-solving
Decision-making
Communication (written, verbal, interpersonal)
Executive presence
Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)

Location

Remote

Work Type

Full-time

Experience Level

10+ years

About the Company

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.