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About the Role

The Regional Field Director, Therapy Access leads an assigned region of the United Therapeutics (UT) Therapy Access customer-facing team, managing daily operations of Therapy Access Managers (TAMs) and providing reimbursement education to UT franchises. This role also supports Healthcare Practitioner (HCP) requests as needed.

Responsibilities

• Lead a regional team of Therapy Access Managers to support UT PAH and ILD products.
• Set the vision and strategy for achieving objectives aligned with the Patient Relations Team.
• Review HCP engagement trends within the assigned region to manage request volumes and response efficiency.
• Share market insights gained from HCP requests.
• Coordinate and cross-cover HCP support requests to accommodate for TAM time off, resolve complex cases, and address support gaps.
• Develop and convey rules of engagement for interacting with HCP customers and UT internal stakeholders.
• Represent patient, customer, and stakeholder concerns and needs with internal stakeholders.
• Develop plans and solutions to respond to regional needs.
• Facilitate a culture of accountability and compliance through discussions with field leaders and internal partners.
• Identify scalable business practices and problem-solve potential access barriers to UT products.
• Assist with the resolution of program escalations and ensure positive customer experiences.
• Engage with sales leadership to discuss regional trends, challenges, and concerns.
• Anticipate implications to patient access across UT products for compliant proactive education.
• Establish measurable performance parameters and monitor performance.
• Establish and monitor staffing projections and geographic distribution.
• Perform field ride-alongs to ensure appropriate and compliant customer engagement.
• Provide ongoing performance feedback to direct reports.
• Foster a team-oriented, supportive working environment.
• Facilitate the growth and development of team members through coaching and mentoring.
• Provide continual coaching, mentoring, and opportunities for improvement.

Requirements

• Bachelor’s Degree in a relevant discipline (sciences, business, pharmacy, or healthcare) with 12+ years of overall pharmaceutical, healthcare, and/or broadened industry experience in reimbursement, contract strategy, managed care, sales/marketing, or related field; OR Master’s Degree in a relevant discipline with 10+ years of overall pharmaceutical, healthcare, and/or broadened industry experience.
• 5+ years of experience in claims reimbursement, including coverage, coding, billing, and payment.
• Experience working with medical policy, managed care coverage processes and practices.
• Deep knowledge and working experience with both public and private payers.
• Experience working with Healthcare Practitioners and ancillary staff in a reimbursement role.
• Knowledge of HUB services, including financial affordability programs, coordination, and communication amongst support coordinators and TAMs.
• Provide field input for process improvement.
• Deep market access and health care policy expertise.
• Demonstrated success in execution of launch strategies and plans.
• Experience in Reimbursement, Specialty Pharmacy, Billing and Coding, and Payor dynamics.
• Ability to navigate the US healthcare landscape.
• Proven track record of building, developing, and motivating teams.
• Ability to foster team effectiveness by sharing knowledge, experience, and information.
• Ability to create an environment of continuous learning.
• Ability to work cross-functionally.
• Highly effective communication and presentation skills.
• Ability to manage greater than 50% travel.
• 5+ years of experience leading a regional or local team and managing/collaborating across multiple stakeholders.
• Expertise in therapeutic space, practice dynamics, and common reimbursement and product program support-related needs.

Skills

• Reimbursement
• Contract strategy
• Managed care
• Sales/marketing
• Claims reimbursement
• Coverage, coding, billing and payment
• Medical policy
• Managed care coverage processes and practices
• Public and private payers
• Healthcare Practitioners and ancillary staff
• HUB services
• Market access
• Health care policy
• Launch strategies
• Specialty Pharmacy
• Billing and Coding
• Payor dynamics
• US healthcare landscape navigation
• Team building
• Team development
• Team motivation
• Cross-functional collaboration
• Communication
• Presentation skills

Location

• East Coast

Work Type

• Field-based
• Full-time

Experience Level

• 10+ years
• 12+ years
• 5+ years

Education Level

• Bachelor’s Degree
• Master’s Degree

Salary/Compensations

• $171,500 - $245,000

Benefits

• Medical / dental / vision / prescription coverage
• Employee wellness resources
• Savings plans (401k and ESPP)
• Paid time off & paid parental leave benefits
• Disability benefits

About the Company

• United Therapeutics is the first publicly-traded biotech or pharmaceutical company to operate as a public benefit corporation, focused on developing novel pharmaceutical therapies and technologies to expand the availability of transplantable organs.
• Founded in 1996, the company has developed six FDA-approved therapies for pulmonary arterial hypertension (PAH), pulmonary hypertension associated with interstitial lung disease (PH-ILD), and neuroblastoma.
• Their pipeline includes additional therapies for PAH and pulmonary fibrosis (PF).
• United Therapeutics is also working to create manufactured organs to address the shortage of transplantable organs, aiming to eliminate transplant waiting lists and cure end-stage organ diseases.

Equal Opportunity

• United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.