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About the Role

The Therapy Access Manager (TAM) is a customer-facing role responsible for managing defined accounts within a specific region or territory to support provider and patient access to United Therapeutics' products. The role provides education to healthcare providers and office staff on access services and reimbursement solutions, ensuring a compliant and consultative approach.

Responsibilities

• Manage defined accounts within a specific region or territory to support access for providers and patients.
• Provide education to healthcare providers and office staff on access services and reimbursement solutions specific to United Therapeutics' products.
• Execute a region or territory strategic plan through partnership with internal and external stakeholders.
• Serve as the payer expert for a defined geography and communicate payer changes to key stakeholders.
• Ensure understanding of the reimbursement process, specialty pharmacies, field reimbursement services, and UT's patient support program.
• Advise on patient-level reimbursement issues in compliance with policies and well-defined Rules of Engagement.
• Manage daily activities that support appropriate patient access to United Therapeutics’ products in provider offices.
• Work as a liaison to other patient assistance and access support services offered by United Therapeutics.
• Compliantly serve and support customers as an extension of patient support.
• Provide in-person customer visits.
• Participate in cross-matrix meetings and regularly scheduled team meetings and calls.
• Input call activity into customer relationship management tool (CRM).
• Provide office education and awareness during the entire access process, including formulary coverage/utilization management criteria, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution.
• Educate physician office staff on the use of patient support services using UT approved educational materials, including web-based provider portals and other tools/resources.

Requirements

• Bachelor’s Degree with 8+ years of relevant experience or Master's Degree with 6+ years of relevant experience or PhD/PharmD with 2+ years of relevant experience.
• 1+ years of experience in Market Access and/or Field Reimbursement supporting specialty products.
• Experience with specialty/biologic products and/or complex reimbursement process.
• Experience educating HCPs on client-specific patient service programs (i.e. copay, nurse education, patient assistance, etc.).
• Ability to manage ambiguity & problem solve.
• Solution-oriented mindset, strong business acumen, & strong analytic capabilities.
• Ability to manage greater than 50% travel.

Skills

• Provider engagement
• Specialty pharmacies
• Patient services offerings
• Referral process
• Payer expert
• Reimbursement process
• Field reimbursement services
• Patient support program
• Medical insurance terminology
• Centers of Medicare & Medicaid Services (CMS) policies and processes
• Medicare (Part B and Part D)

Location

• Maine
• New Hampshire
• Vermont
• Rhode Island
• Massachusetts
• Connecticut
• New York

Work Type

• Field-based
• Customer-facing

Experience Level

• 8+ years relevant experience (Bachelor's)
• 6+ years relevant experience (Master's)
• 2+ years relevant experience (PhD/PharmD)
• 1+ years Market Access and/or Field Reimbursement experience
• Experience with specialty/biologic products
• Experience with complex reimbursement process
• Experience educating HCPs on patient service programs

Education Level

• Bachelor's Degree
• Master's Degree
• PhD
• PharmD

Salary/Compensations

• $150,000 - $185,000

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Prescription coverage
• Employee wellness resources
• Savings plans (401k and ESPP)
• Paid time off
• Paid parental leave
• Disability benefits

About the Company

• United Therapeutics is the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation, dedicated to providing a brighter future for patients through novel pharmaceutical therapies and technologies that expand the availability of transplantable organs.
• Founded in 1996, the company has six FDA-approved therapies for pulmonary arterial hypertension (PAH), pulmonary hypertension associated with interstitial lung disease (PH-ILD), and neuroblastoma.
• United Therapeutics is developing manufactured organs to address the shortage of transplantable organs, aiming to eliminate transplant waiting lists and cure end-stage organ diseases.

Equal Opportunity

• United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.