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About the Role

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

Responsibilities

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Manage and adjust clinician schedules, book appointments, and coordinate follow-ups.
• Organize and tidy the client waiting areas and ensure supplies are stocked and ready.
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly.
• Handle basic hearing aid maintenance, help with events, and support local promotions.
• Process payments, track insurance claims, accounts receivable management and maintain inventory.

Requirements

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Experience in Microsoft excel

Location

• Onsite

Work Type

• Full-time

Benefits

• Competitive compensation package
• Generous paid time off including 10 days vacation and 10 wellness days
• RRSP Matching
• Healthcare and Dental for yourself and dependents
• Access to ongoing training and development
• Corporate discounts through perkopolis and discounted rates to GoodLife Fitness

About the Company

• HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada.
• Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.
• Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Equal Opportunity

• HearingLife Canada is committed to a diverse and inclusive workplace.
• HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
• For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.