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About the Role

As a Customer Specialist in Training, you will deliver an iconic, customer-first experience, supporting customers through vehicle buying, selling, or servicing. This role involves hands-on learning in a fast-paced environment, managing tasks like vehicle sales, appraisal support, paperwork processing, and repair order coordination, all while upholding CarMax's values of honesty and integrity.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Requirements

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Skills

• Sales experience
• Customer service experience
• Microsoft Office Suite (Word, Excel, PowerPoint)

Location

• Rochester, New York

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $19.00 - $28.50 per hour

Benefits

• Paid sick time
• Paid vacation time
• Paid holidays
• Floating holiday
• Holiday Premium Pay
• Paid time away with no specified limit for full-time salaried associates (subject to manager approval)

About the Company

• CarMax is the nation's largest retailer of used cars, revolutionizing the industry with transparency and integrity for over 30 years.
• With over 250 store locations and over 30,000 associates, CarMax is committed to customer experience, innovation, and community.
• Recognized as one of the Fortune 100 Best Companies to Work For®.
• Associates are part of an innovative movement to empower the modern customer and drive progress.

Equal Opportunity

• CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.