Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is responsible for managing customer relationships and driving renewal sales within the Renewals sales teams, focusing on identifying opportunities, understanding customer needs, and providing advanced support throughout the renewal process.

Responsibilities

• Engage with customers to identify renewal opportunities, understand specific needs, and provide advanced support throughout the renewal process.
• Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and support renewal sales.
• Maintain and strengthen relationships with key customers through strategic communication and exceptional service to support satisfaction and loyalty.
• Provide renewal sales planning and contribute to the development and execution of comprehensive sales strategies.
• Create, update, and analyze detailed reports on subscription activities, contract status, renewal performance, and key metrics.
• Continuously build knowledge of Clarivate’s product offerings and market trends to improve renewal sales effectiveness.
• Drive achievement of sales and renewal targets.
• Provide regular updates and insights on renewal opportunities and deliver accurate forecasts to leadership.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• At least 5 years of relevant experience in renewals, sales operations, customer success, account management, or a related commercial role.
• Proven track record of managing customer relationships and achieving sales, renewal, retention, or revenue targets.
• Experience creating, updating, and analyzing reports related to subscription activity, contract status, renewal performance, or sales metrics.
• Experience providing accurate forecasts, updates, and insights on renewal opportunities to leadership or senior stakeholders.
• Strong working knowledge of CRM systems, sales tools, and technologies used to support sales or renewal processes.
• Experience working in a subscription-based, SaaS, information services, or technology-enabled business.
• Experience supporting renewal planning and contributing to sales or retention strategies.
• Strong understanding of market trends and how they influence customer needs, retention, and renewal decisions.

Skills

• CRM systems
• Sales tools
• Sales technologies
• Reporting
• Forecasting
• Customer relationship management
• Sales strategy
• Market trend analysis

Location

• London, UK

Work Type

• Full-time
• Permanent
• Hybrid

Experience Level

• 5+ years

Education Level

• Bachelor's degree or equivalent

About the Company

• At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Equal Opportunity

• Clarivate is committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.