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About the Role

NTT DATA is seeking a Senior Client Manager to manage and expand a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality sectors. This quota-carrying sales professional will act as a trusted advisor, driving revenue growth through retention, expansion, renewals, and new business opportunities by understanding client objectives and positioning NTT DATA's solutions.

Responsibilities

• Own and manage a portfolio of strategic accounts within the Commercial Services, Retail, and Hospitality industries.
• Drive revenue growth through account expansion, cross-selling, upselling, and renewals.
• Identify and pursue new business opportunities generated through Business Development Representatives, Lead Generation teams, and personal prospecting efforts.
• Develop trusted advisor relationships with key client stakeholders, including executive decision-makers.
• Understand customer business priorities and align NTT DATA solutions to address operational, technology, and growth objectives.
• Proactively manage account health, minimize churn risk, and maximize customer retention.
• Build and execute strategic account plans that support client goals and drive long-term revenue growth.
• Collaborate with internal teams, solution specialists, partners, and vendors to develop and deliver customer solutions.
• Maintain an accurate sales pipeline, forecasts, account plans, and opportunity records using Salesforce and other sales enablement tools.
• Drive customer satisfaction throughout the entire client lifecycle.
• Monitor industry trends, market conditions, and competitive activity to identify new opportunities within assigned accounts.
• Ensure compliance with governance, financial, and organizational policies while effectively managing business risk.
• Travel up to 50% to meet with customers, prospects, partners, and internal stakeholders.

Requirements

• Strong consultative selling skills with the ability to connect business challenges to technology and professional services solutions.
• Proven ability to develop strategic account plans and execute sales strategies that exceed revenue objectives.
• Strong financial and business acumen with the ability to engage in outcome-based conversations with customers.
• Demonstrated success building and managing executive-level relationships.
• Ability to influence multiple stakeholders and navigate complex organizational structures.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Knowledge of IT services, digital transformation, cloud, managed services, consulting, and professional services offerings.
• Ability to articulate business value and align solutions to customer needs and desired outcomes.
• Understanding of current market trends and business challenges impacting Commercial Services, Retail, and Hospitality organizations.
• Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience.
• Relevant vendor or industry certifications are a plus.
• Experience using Salesforce.com or a comparable CRM platform.
• 7+ years of experience in client management, strategic account management, business development, or quota-carrying sales roles.
• Proven success driving revenue growth, account expansion, renewals, and customer retention.
• Experience selling technology, consulting, managed services, professional services, or digital transformation solutions.
• Experience managing accounts within the Commercial Services, Retail, and/or Hospitality industries preferred.
• Demonstrated ability to lead complex sales opportunities involving multiple stakeholders.
• Proven ability to collaborate cross-functionally to deliver customer-focused solutions and business outcomes.
• Strong track record of building long-term client relationships and driving customer success.
• Ability and willingness to travel up to 50%.

Skills

• Consultative selling
• Strategic account planning
• Sales strategy execution
• Financial acumen
• Business acumen
• Executive relationship management
• Stakeholder influence
• Complex organizational navigation
• Communication
• Presentation
• Negotiation
• Relationship-building
• IT services knowledge
• Digital transformation knowledge
• Cloud knowledge
• Managed services knowledge
• Consulting knowledge
• Professional services knowledge
• Solution value articulation
• Market trend analysis
• Salesforce.com
• CRM platforms

Location

• Remote

Work Type

• Remote
• Full-time

Experience Level

• Senior
• 7+ years

Education Level

• Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent professional experience

Salary/Compensations

• $115K-$213K

Benefits

• Medical insurance with an employer contribution
• Dental insurance with an employer contribution
• Vision insurance with an employer contribution
• Flexible spending account
• Health savings account
• Life insurance
• AD&D insurance
• Short-term disability coverage
• Long-term disability coverage
• Paid time off
• Employee assistance program
• 401k program with company match
• Additional voluntary or legally-required benefits

About the Company

• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.
• We are committed to accelerating client success and positively impacting society through responsible innovation.
• We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
• Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
• As a Global Top Employer, we have experts in more than 70 countries.
• We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
• NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity

• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
• We are committed to providing an environment free of unfair discrimination and harassment.
• We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
• Join our growing global team and accelerate your career with us. Apply today.