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About the Role

This is an opportunity for a full-time front desk registration position in Albany. St. Peter's Health Partner's is dedicated to caring for more people in more places.

Responsibilities

• Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows.
• Schedule and register patients.
• Manage check-in and check-out processes.
• Handle charge entry/claims and end-of-day processes.
• Perform document processing, scanning, and inbox monitoring.
• Ensure distribution of work throughout the team is sufficient to meet daily schedules.
• Display leadership qualities.
• Manage daily staffing needs in coordination with office and float pool managers.
• Serve as a mentor and role model to all colleagues.
• Schedule patient appointments to maximize patient access.
• Handle all incoming calls and direct appropriately.
• Register patients, obtain necessary consent forms and patient demographic data.
• Collect co-pay at check-in/or check-out when applicable, document monies collected, and generate patient receipts.
• Act as a liaison between patients and clinical staff; monitor for delays and inform patients.
• Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtain referrals for specialist office visits.
• Consistently and accurately pass charges in accordance with office policies and procedures.
• Electronically file information into the Electronic Medical Record daily, parsing accurately in compliance with expected standards.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Work cooperatively with all team members to ensure quality patient care at all times.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
• Cross cover other areas as needed.

Requirements

• Strong leadership skills required.
• High School Diploma/Equivalent Required.
• Demonstrated proficiency with Microsoft Office products and other computer applications.
• Demonstrated experience with delivering successful customer service.
• Demonstrated experience with handling multiple priorities in a deadline-driven environment.
• Ability to manage difficult customers respectfully and without confrontation.
• Ability to lift 25 lbs.

Skills

• Microsoft Office
• Customer Service
• Handling Multiple Priorities
• Deadline Driven Environment
• Managing Difficult Customers
• Medical Office Experience

Location

• Albany
• 258 Hoosick Street, 2nd Floor, Troy, NY

Work Type

• Full time
• Day Shift

Experience Level

• Previous medical office experience preferred

Education Level

• Associate’s degree preferred
• High School Diploma/Equivalent Required

Salary/Compensations

• $18.50 - $23.90 per hour

Benefits

• Generous tuition allowance
• Career development

About the Company

• St. Peter's Health Partner's cares for more people in more places.
• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
• By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity

• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.