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About the Role

The Intern, Operations plays a critical role in queue management at TSA Security Checkpoints, Customs and Border Protection screening areas, and airline check-in areas to ensure a safe, efficient, and customer-focused operation. This position ensures compliance with operational standards, maintains order and safety, and coordinates closely with airline partners, government agencies, and contracted staff. The internship duration is 3 or 6 months.

Responsibilities

Manages passenger queues in Customs and Border Patrol, TSA Security Checkpoint and Check-in areas, including social distancing, ensuring continuous flow, screening non-ticketed passengers, and crowd control.
Liaises with airline customers and government agencies.
Responds to incidents/accidents, conducts investigations, and prepares Medical/Incident reports.
Provides customer service and promotes a safe environment for passengers and employees.
Requests service calls for maintenance, cleanliness, and IT issues.
Trained and assigned to work as a Terminal Supervisor (6-month internship).
Monitors and coordinates all functions related to landside terminal operations.
Manages and executes daily operational plans.
Initiates and receives communications via telephone, radio, and computerized systems, taking appropriate action.
Supervises, directs, monitors daily performance, and works in coordination with outsourced contracted staff.
Conducts daily performance evaluations, inspections, and audits.
Maintains appropriate records of activity.
Conducts on-the-job training as needed.
Supports management staff as needed.

Requirements

Open to students enrolled and attending classes during the internship; official school schedule required must be submitted.
Juniors and Seniors are preferred.
Ability to prioritize, track, and perform multiple tasks simultaneously.
Ability to function well under stressful conditions.
Computer competency and ability to learn operation of Information Technology (IT) systems in a changing technical environment.
Administrative skills, including timely follow-up and reporting.
Pro-active and self-motivating approach.
Strong written and verbal communication skills.
Professional demeanor and appearance.
Able to pass medical screening and background checks for obtaining airport ID.
Requires working 20-28 hours per week consisting of morning or afternoon shifts.
Shift and days off will be based upon academic schedule.
Must be able to work a Saturday or Sunday per week.
Physical activities include pulling, pushing, standing, sitting, stooping, walking, crouching, kneeling, and jumping.
Regularly required to travel from floor to floor and outside between buildings in varying outdoor weather conditions.
May be required to lift and/or move more than 50 pounds.
Requires feeling, speaking, hearing, smelling, and vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Skills

Customer service
Crowd control
Communication skills
Administrative skills
IT systems operation

Location

Airport

Work Type

Internship
Part-time

Experience Level

Intern

Education Level

Currently enrolled in college
Junior
Senior

Salary/Compensations

$21.00 to $22.00 per hour

About the Company

All JFKIAT employees must commit to supporting our 4 strategic pillars.
Our corporate values are designed to:

Equal Opportunity

The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position, an individual must meet the following standards and/or be able to perform the essential functions and activities.