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About the Role
Action Property Management is seeking a dedicated individual to join our team, providing exceptional customer service and maintaining the appearance and security of our front desk area. This role is crucial in ensuring resident satisfaction and upholding our company's commitment to excellence and care for people.
Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls
- Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Requirements
- Must be at least 18 years of age
- Successfully pass a pre-employment background check and drug screening
- Minimum of a High School Diploma or equivalent
- At least 6 months of customer service experience
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Skills
- Customer service
- Concierge services
- Communication
- Problem-solving
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $21 - $24 an hour
Benefits
- Comprehensive health benefits
- Paid time off package for qualifying employees
- Exclusive employee discounts through ADP Marketplace
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Medical
- Dental
- Vision
- Pet insurance
- 401(k) with company match
- Life and disability support for qualifying team members
- Generous paid time off, including vacation hours, sick time, and company-observed holidays
About the Company
- With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
- Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
- Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
- Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
- Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
- Proudly certified as a Great Place to Work® in 2025
- Rated 4.0 stars on Glassdoor
Equal Opportunity
- Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.