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About the Role

The Patient Registration Clerk greets and registers patients, verifies patient information and insurance details, and communicates effectively to explain various forms. This role requires maintaining a professional and courteous manner towards patients and visitors.

Responsibilities

• Greets patients in a prompt, courteous, and helpful manner.
• Maintains patient confidentiality by adhering to HIPAA rules and regulations.
• Communicates effectively and can discuss personal information with patients or their representative.
• Maintains accurate daily schedules and navigates within the electronic health record (EHR) software.
• Obtains proper forms and information required by Medicare, Medicaid, and private insurance companies guidelines and requirements, or willingness and skills to learn.
• Enters all patient demographic and billing information accurately upon patient arrival.
• Verifies patient information is correctly entered into the EHR system when patient checks in.
• Assists patients to ensure all forms and paperwork are correctly filled out and entered into the system.
• Corrects insurance information, primary care physician, and any other patient information as needed.
• Accepts payments, issues receipts, and records all incoming cash.
• Collaborates with all departments to ensure high quality patient care and maximum 3rd party reimbursement.
• Helps patients locate the department and staff that they need.
• Upholds and promotes the value and integrity of the Seneca Nation Health System (SNHS)’s mission statement.
• Will promote SNHS in a positive manner.
• Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during interactions, empowerment of patients by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity.
• Participates and completes all mandatory staff meetings, trainings, and in-services.
• Follows all policies and procedures of the department, SNHS, and Seneca Nation.
• Maintain a positive teamwork environment to ensure quality patient care.

Requirements

• High school diploma or equivalent with a minimum of two years of experience in patient or customer relations is required.
• Previous medical billing experience and a strong understanding of medical insurance guidelines and procedures is preferred.
• Experience working in a mental health facility, hospital, medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.

Skills

• Excellent interpersonal communication skills
• Strong time management and organizational skills
• Ability to provide and recommend solutions to problems
• Public speaking and etiquette is required
• Computer proficient in data entry and spreadsheet applications is required
• Knowledge of electronic health record is preferred

Experience Level

• Minimum of two years of experience in patient or customer relations

Education Level

• High school diploma or equivalent

About the Company

• The Seneca Nation Health System (SNHS) mission statement.