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About the Role

The Senior Program Director (SPD) supervises multiple program directors, overseeing finances, staff development, program advocacy, compliance, and strategic planning. The SPD builds key relationships with stakeholders, including funders, licensing agents, community leaders, participants, families, and program staff, to ensure the successful operation of programs, divisions, and the agency.

Responsibilities

• Provide consistent supervision, coaching, and feedback to site leadership and teams.
• Oversee and continually strategize all operations of the program(s) to ensure enrollment, participation, and program goals are achieved.
• Ensure the cost-effective delivery of high-quality services and smooth program operations.
• Prepare for audits and meet with auditors from various regulatory agencies, developing and implementing responses or policy changes.
• Meet performance expectations and metrics defined for the position within the assigned program.
• Communicate program aspects throughout the agency and oversee community engagement and outreach efforts.
• Design, secure, and/or facilitate professional development experiences, including core divisional trainings.
• Ensure skills are transferred to program operations and systems through consistent coaching, feedback, supervisory, and accountability efforts.
• Manage several Program Directors responsible for the overall direction, coordination, and evaluation of their respective Programs.
• Carry out supervisory responsibilities in accordance with agency policies and applicable laws.
• Demonstrate deep understanding and knowledge of Collective Bargaining Agreement (CBA) where applicable.
• Conduct interviews, hiring, planning, assigning, directing work, rewarding, disciplining employees, conducting performance reviews, and addressing complaints and resolving problems.

Requirements

• Bachelors’ Degree in Education, Social Work, Public Administration or related field.
• Certification may be required.
• 5 years’ experience in a similar role.
• Minimum of 2 years’ experience supervising staff.
• Demonstrated competence in youth development, supervision, and training facilitation.
• Working knowledge of community program administration and planning.
• Bilingual in one or more of the following: Spanish, Mandarin, Cantonese, Bengali and others, may be required depending on client needs.
• Proficiency in Microsoft Office.
• Ability to plan and carry out assignments independently.
• Ability to prioritize, adhere to timelines, and multi-task.
• Bilingual in one or more of the following: Spanish, Mandarin, Cantonese, Bengali or other as needed by community preferred.
• Master's Degree in Education or Social Work with SIFI certification preferred.

Skills

• Youth development
• Supervision
• Training facilitation
• Community program administration
• Strategic planning
• Financial oversight
• Staff development
• Program advocacy
• Compliance
• Stakeholder relationship building
• Community engagement
• Outreach
• Professional development
• Coaching
• Feedback
• Accountability
• Microsoft Office proficiency
• Independent work
• Prioritization
• Time management
• Multi-tasking
• Collective Bargaining Agreement (CBA) knowledge

Experience Level

• 5 years’ experience in a similar role
• 2 years’ supervising staff

Education Level

• Bachelors’ Degree in Education, Social Work, Public Administration or related field
• Master's Degree in Education or Social Work with SIFI certification preferred