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About the Role

The Strategic Platform Support Analyst/Associate will join the Platform team to maintain, improve, and build out the company’s real-estate technology and systems. This role supports core platforms like Yardi and EliseAI, collaborating with various business units. A key aspect involves identifying, testing, and deploying practical AI solutions to enhance workflows, reporting, and decision-making.

Responsibilities

• Serve as a subject-matter expert for Yardi, EliseAI, and other real-estate accounting platforms, providing user support, managing workflows, ensuring data accuracy, and resolving issues.
• Own and prioritize platform support requests, investigate problems, communicate with users, and coordinate with vendors and internal teams to deliver solutions.
• Support and improve real-estate systems used by Property Management, Accounting, Asset Management, Development, and Operations.
• Translate business needs into system configurations, workflow improvements, report specifications, test plans, and implementation plans.
• Coordinate testing, user acceptance, releases, upgrades, new property or entity setup, and other platform changes.
• Build and maintain clear documentation, user guides, training materials, and knowledge resources.
• Identify recurring issues and opportunities for workflow, reporting, automation, and platform adoption improvements.
• Evaluate, implement, and scale approved AI and automation tools, creating use cases, training, and guardrails for adoption.
• Use AI-enabled tools responsibly to enhance support, documentation, research, reporting, analysis, and team productivity.
• Partner effectively with business users, platform owners, vendors, and technical teams.

Requirements

• 3–5+ years of hands-on experience supporting, administering, configuring, or enhancing Yardi, EliseAI, and/or real-estate accounting systems in a real-estate environment.
• Strong platform-support, troubleshooting, root-cause analysis, testing, documentation, and stakeholder-communication skills.
• Working knowledge of real-estate operations, including property management, accounting, asset management, development, or related functions.
• Demonstrated proficiency with generative AI and AI-enabled tools, including practical workflow design, output validation, and responsible handling of confidential information.
• Strong Excel and reporting skills.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Bachelor’s degree in a relevant field or equivalent professional experience.

Skills

• Yardi
• EliseAI
• Real-estate accounting systems
• Generative AI
• AI-enabled tools
• Excel
• Reporting
• SQL (preferred)
• Power BI (preferred)
• Tableau (preferred)
• SSRS (preferred)
• APIs (preferred)
• Integrations (preferred)
• Workflow-automation tools (preferred)
• Low-code platforms (preferred)
• Data mapping (preferred)
• Data quality (preferred)
• Data validation (preferred)
• Python (preferred)
• R (preferred)
• Forecasting (preferred)
• Analytics (preferred)
• Data-science methods (preferred)

Experience Level

• Analyst
• Associate

Education Level

• Bachelor’s degree in a relevant field or equivalent professional experience.

About the Company

• Our company remains guided by its experience and ability to create long-term value in strategically focused markets.
• We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets.
• Westminster is stronger than ever, and we stand poised for continued growth with our valued partners.
• Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams.
• Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

Equal Opportunity

• We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.