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About the Role

The Systems Engineer supports and maintains AEG Presents' IT infrastructure, focusing on Saas applications like Office 365, AWS, Google Workspace, Slack, Dropbox, Teams, Jamf, and Intune. This role ensures secure, efficient, and stable system operations by providing Tier 2 technical support and collaborating across teams to implement and maintain modern IT solutions.

Responsibilities

• Assist in the administration and support of Saas applications, ensuring smooth and secure operation.
• Provide technical support to end-users for Saas application issues.
• Perform routine maintenance, updates, and patches on servers, operating systems, and cloud-based systems.
• Assist in the provisioning and configuration of cloud-based systems, adhering to security standards.
• Support cloud automation workflows to optimize efficiency.
• Support the integration between Saas applications and other IT systems for seamless data flow.
• Troubleshoot and resolve integration issues.
• Assist in the management of user endpoints, including MDM solutions like JAMF and Intune.
• Ensure endpoints are configured to meet security and compliance standards.
• Provide tier 2 support for audiovisual (AV) conferencing system incidents.
• Manage accurate documentation of system configurations, procedures, and troubleshooting steps.
• Contribute to the preparation of regular reports on system performance and incidents.
• Work closely with senior engineers and other IT teams to support IT infrastructure and Saas applications.
• Contribute to team efforts in implementing new technologies and system upgrades.
• Stay updated with industry trends, emerging technologies, and best practices related to IT systems and Saas.
• Seek opportunities to improve skills and knowledge in relevant areas.

Requirements

• BA/BS Degree (4-year) in Computer Science, Information Systems, or a related field, or equivalent work experience.
• 2-4 years of experience in the IT field.
• Experience in Office 365.
• Proficiency in Active Directory.
• Basic knowledge of scripting languages such as PowerShell, Python, or Bash.
• Hands-on experience with MDM solutions like JAMF or Intune.
• Familiarity with IT infrastructure systems including Windows/Linux servers, Microsoft and Apple operating systems.
• Basic knowledge of cloud platforms (e.g., AWS, Azure, GCP) and Saas platforms (e.g., Teams, Zoom).
• Understanding of security principles such as identity and access management, encryption, and vulnerability management.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team in a dynamic environment.
• Relevant certifications (e.g., ITIL V4, JAMF, Microsoft Certified: Azure Administrator).
• Experience in Intune and/or JAMF.
• Basic knowledge of SharePoint and Atlassian.
• Familiarity with AV systems and conference room technology.

Skills

• Office 365
• Active Directory
• PowerShell
• Python
• Bash
• JAMF
• Intune
• Windows Server
• Linux Server
• Microsoft Operating Systems
• Apple Operating Systems
• AWS
• Azure
• GCP
• Teams
• Zoom
• Identity and Access Management
• Encryption
• Vulnerability Management
• SharePoint
• Atlassian
• AV Systems
• Conference Room Technology

Location

• Remote

Work Type

• Full-time

Experience Level

• 2-4 years

Education Level

• BA/BS Degree in Computer Science, Information Systems, or related field, or equivalent experience

Salary/Compensations

• $82,924.00 - $136,500

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Vacation time
• Sick time
• Company paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401k Plan with employer match
• Flexible spending account options
• Health savings account options
• Wellness offerings

About the Company

• For over 20 years, AEG has been a leader in transforming sports and live entertainment.
• AEG hosts over 160 million guests annually, promotes over 10,000 shows, and presents over 22,000 events globally.
• The company is committed to innovation, artistry, and community.
• AEG utilizes its extensive network of venues, sports franchises, music brands, entertainment districts, ticketing platform, and sponsorship activations to create memorable experiences.
• AEG strives to build a diverse and inclusive company that reflects its audience and supports its communities.
• The company is dedicated to minimizing environmental impact through sustainable practices.

Equal Opportunity

• AEG is an equal opportunity employer and complies with all applicable federal, state and local employment laws.
• AEG does not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status.