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About the Role

YELM US Associates is seeking dedicated Scheduling Coordinators with strong customer service skills to join their team in Brooklyn. This role is critical for ensuring the efficient scheduling of home health care staff to meet patient needs. The ideal candidate will have home care coordination experience and be bilingual.

Responsibilities

• Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
• Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.
• Maintain accurate and up-to-date scheduling records using HHA eXchange.
• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
• Review and document temporary orders daily.
• Call existing patients monthly and document communication using internal templates.
• Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
• Provide general administrative support including answering phones, updating reports, and maintaining.

Requirements

• Prior experience in home care scheduling or healthcare coordination required.
• Ability to demonstrate patience, care, and empathy.
• Excellent phone etiquette and communication skills.
• Must be comfortable working in a fast-paced, team-oriented environment.

Skills

• Proficiency with HHA eXchange or similar scheduling platforms is a plus.
• Bilingual (Spanish, Creole, Russian.) is required.

Location

• 1000 Gates Avenue 4th Fl, Brooklyn, NY 11221

Work Type

• Onsite
• Monday-Friday 9:00AM-5:00PM

Salary/Compensations

• $26.00-$28.00 per hour

Benefits

• Comprehensive Health, Vision, Dental Benefits
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time + more!

About the Company

• YELM US Associates is the administrative division supporting licensed home care agencies, Ultimate Care and Swift Home Care.
• Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities.
• YELM US Associates LLC is a licensed home care provider offering comprehensive home care services.
• We lead with our hearts to deliver top-quality, compassionate, and empathetic care.
• At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape.
• Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential.
• We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents.
• Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond.
• Join us on this journey of empowerment and achievement!

Equal Opportunity

• Ultimate Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.