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About the Role

The Vice President, Operations & Experience is the senior-most leader responsible for the performance, scaling, and evolution of the Sloomoo interactive experience across all locations and digital channels. This role owns the long-term health of the experience, balancing guest joy, team experience, and financial performance during company growth. Reporting to the Co-Founders, this VP sets the vision and standards for the interactive experience and ensures the organization, leadership structure, and operating model support this vision. This role leads through senior operators and is accountable for enterprise-level outcomes, partnering closely with other VPs to ensure consistent delivery and future design of the interactive experience.

Responsibilities

Own the long-term vision for the Sloomoo interactive experience across all Institutes, MiniMoos, and ecommerce.
Define non-negotiable aspects of the guest experience as the brand scales and identify areas for flexibility.
Ensure the interactive experience remains joyful, inclusive, accessible, and unmistakably Sloomoo across all touchpoints.
Make recommendations on experience and operational tradeoffs to protect brand integrity and guest impact.
Implement marketing and product initiatives within experiences and offsite promotions.
Lead performance across Sloomoo experiences, balancing guest experience, team experience, and long-term financial health.
Manage teams to achieve revenue, profitability, and performance expectations for tickets, retail, and events in partnership with Finance and executive leadership.
Guide pricing, capacity, labor models, and cost structures to support a high-quality, interactive experience and sustainable growth.
Review KPIs across the experience and hold general managers and senior leaders accountable, adjusting course as needed without compromising guest or team experience.
Maximize profitability with a focus on best-in-class hospitality and guest experience coupled with operating efficiencies.
Balance inventory levels, production costs, and shipping costs while maintaining guest satisfaction.
Own operational strategy and performance across multiple Sloomoo locations.
Lead, develop, and hold accountable General Managers and senior operational leaders to deliver on guest satisfaction and profitability metrics.
Establish pre-opening SOPs and create a team of talent to lead experience openings.
Serve as a joint escalation point for complex leadership and people-related matters.
Co-own workforce with VP of HR in labor strategy to support revenue goals, busy seasons, and growth moments.
Stay aligned on performance expectations, leadership accountability, and team development with VP of HR.
Step in with VP of HR on complex leadership or people issues when needed.
Ensure operational readiness for peak seasons, promotions, and growth phases.
Establish scalable systems, SOPs, and playbooks to support company’s North American expansion.
Maintain strong field presence through regular site visits and leadership engagement.
Ensure operational, safety, and compliance standards are met across venues and e-commerce operations.
Oversee incident follow-up and risk mitigation in partnership with HR, Finance, and Legal.

Requirements

12+ years of progressive operations leadership experience, ideally in hospitality, experiential retail, entertainment, or other guest-centric environments.
Proven success leading multi-location, multi-channel businesses as they grow and evolve.
Strong ownership of business performance, including P&L, revenue strategy, margins, and long-term planning.
Experience setting operational direction and standards that scale while preserving a high-quality, immersive guest experience.
Strong executive judgment with the ability to balance experience quality, financial outcomes, and organizational capacity.
Track record of leading and developing senior operational leaders, including Directors and General Managers.
Data-driven leader with experience using enterprise KPIs to evaluate performance, identify trends, and drive strategic decisions.
Deep experience partnering cross-functionally with HR, Finance, Marketing, Retail, E-commerce, and Experience teams at the executive level.
Proven ability to lead through influence, clarity, and accountability rather than hands-on execution.
Comfortable operating in ambiguity and growth, with experience guiding organizations through scale, change, and evolution.
Willingness to travel as needed to stay connected to the field, teams, and guest experience.
Strong alignment with Sloomoo’s values, including a commitment to inclusion, accessibility, creativity, and delivering joyful, meaningful experiences at scale.

Location

NYC HQ-based

Work Type

In-Office Four Days a Week
Extensive Travel

Experience Level

12+ years of progressive operations leadership experience

Salary/Compensations

$150,000 - 180,000

About the Company

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying.
Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights converge with glossy, contemporary design.
Sloomoo’s universe has expanded with 5 Institutes (NYC, LA, Houston, Chicago, Atlanta) and two MiniMoos (Boston, Philadelphia) with more to come.
MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play.
The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more.
The mission: Deliver joy, whether you’re a kid or kid-at-heart.

Equal Opportunity

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive.
We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful.
Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.