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About the Role

Sofitel New York is seeking a Marketing Coordinator to support the Director of Sales and Marketing and Marketing Manager with all aspects of the marketing process. This role is responsible for assisting with marketing projects, vendor management, and coordinating with group partners and planners to ensure a seamless guest experience.

Responsibilities

• Assist the Marketing Manager with daily tasks and responsibilities.
• Serve as the primary liaison between the hotel and group partners and planners.
• Communicate professionally and respond to inquiries via phone and email in a timely manner.
• Prepare VIP amenities, manage booking links, and handle reservation changes.
• Ensure timely payment processing.
• Greet clients on-site and ensure the success of their experience.
• Support the Director of Sales and Marketing with general office administration.
• Assist with light marketing projects and vendor management.
• Prepare purchase orders and handle corporate office requests.
• Communicate with community partners.
• Provide light support to the business travel team.
• Support the design, production, and execution of digital and printed marketing collateral, including in-house brand materials, signage, video signage, property displays, promotional posters, flyers, and food & beverage menus.
• Ensure all printed and digital materials, guest communications, and property signage adhere strictly to brand guidelines and visual standards.
• Assist the external social media agency with content creation ideas, editorial planning, and review of draft posts.
• Assist with on-site coordination for photoshoots and video productions.
• Coordinate influencer stays, managing itineraries, stays, and on-property logistics.
• Assist with regular updates and content management across brand and group web platforms.

Requirements

• Minimum of one year of hotel experience, with luxury hotel background preferred.
• Experience with Microsoft Outlook and Excel required.
• Experience with Delphi, Opera, and Cvent preferred.
• Passion for customer service.
• Outgoing and spirited personality.
• Exceptional written and verbal communication skills.
• Desire to meet and exceed expectations.
• Organized and demonstrates a team player attitude.
• Ability to assist with additional projects or requests as needed.
• Some schedule flexibility will be requested at high demand times.
• Front desk experience preferred.
• Second language desirable.
• Must be legally eligible to work in the United States.
• The hotel is unable to assist candidates in obtaining work authorization documents.

Skills

• Microsoft Outlook
• Microsoft Excel
• Delphi
• Opera
• Cvent
• Graphic Design
• Content Creation
• Social Media Management
• Web Content Management
• Customer Service
• Communication

Location

• On Property

Work Type

• On-site
• Permanent
• Full-Time

Experience Level

• Entry Level

Salary/Compensations

• $29.00 - $31.00 hourly

Benefits

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop talent and grow with the Company
• Ability to make a difference through Corporate Social Responsibility activities
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through Accor Academies
• Opportunity to earn qualifications while you work
• Opportunity to develop talent and grow within the property and across the world
• Exposure to all ACCOR Hotels Worldwide

About the Company

• Where Culture, Care, and Art de Vivre Meet
• At Sofitel New York, luxury is more than a standard—it’s a feeling.
• At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively.
• Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.
• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns.
• Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
• All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.