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About the Role

As a Senior Business Solution Architect for People at Lyft, you'll eliminate the gap between business needs and technical delivery by serving as the critical connection point between our People teams and our Corporate Engineering and IT (CEIT) organization. This customer-obsessed role uniquely combines deep functional business expertise with strong technical acumen, with an AI-native approach, enabling you to translate complex business needs into systemized, scalable solutions while driving AI-enabled transformation across the People function.

Responsibilities

Serve as the primary liaison between People stakeholders and engineering teams, translating both global and localized business needs into clear technical requirements taking an AI-Native approach and validating that delivered solutions meet business objectives.
Maintain deep expertise in both People domain knowledge (Talent Acquisition, Compensation, Benefits, Onboarding, Learning & Development, Employee Experience) and the technical systems that support it (Workday, Greenhouse, CultureAmp, and various boundary applications), enabling effective communication across both audiences.
Define the strategic roadmap for AI-First People systems, platforms, and data architecture in alignment with business strategy and technology capabilities.
Design and document business processes that streamline workflows, eliminate redundancies, and improve operational efficiency while ensuring technical feasibility.
Develop comprehensive business requirements documentation, user stories, and acceptance criteria that enable engineering teams to deliver high-quality solutions.
Partner with People leaders to reimagine processes through an AI-first lens, prototyping solutions that demonstrate art-of-the-possible and building conviction for change.
Identify high-impact opportunities to apply AI and automation across People workflows, from candidate screening and onboarding to personalized learning and predictive retention analysis, pushing teams up the value chain by eliminating mundane, repetitive work.
Establish frameworks for responsible AI adoption within People, ensuring solutions align with compliance, data privacy, security guidelines, and ethical considerations.
Stay current on emerging AI capabilities and tools, continuously researching how new models and platforms can be applied to People use cases.
Develop business cases that quantify ROI for technology investments, translating technical capabilities into tangible business value metrics.
Lead People systems architecture discussions, providing guidance on integrations, data flows, technical dependencies, and impact of proposed changes.
Partner with Security, Legal, and Compliance teams to ensure People solutions adhere to data privacy, audit standards, and regulatory obligations related to employee data.
Support M&A integration efforts by assessing acquired companies' People systems and architecting integration roadmaps that minimize business disruption.

Requirements

8+ years of experience in business solution architecture, business process design, People/HR systems implementation, or related roles, with deep expertise in People operations and systems.
Experience with AI/automation in business contexts, including familiarity with LLMs, intelligent automation tools, or AI-powered workflow solutions.
Proven track record translating complex business requirements into technical solutions, working at the intersection of People teams and engineering.
Strong technical foundation including understanding of system architecture, APIs, data modeling, integration patterns, and modern SaaS platforms.
Demonstrated success leading business process transformation initiatives in People/HR that delivered measurable improvements in efficiency, accuracy, or user experience.
Exceptional communication skills with ability to influence stakeholders at all levels, from explaining technical concepts to CHRO and People executives to providing detailed specifications to engineers.

Skills

AI/automation
LLMs
intelligent automation tools
AI-powered workflow solutions
system architecture
APIs
data modeling
integration patterns
modern SaaS platforms
Workday
Greenhouse
Dayforce
Claude
Workato
UiPath
Power Automate
change management
product management
solution architecture
technical program management

Location

Toronto

Work Type

Hybrid
In-office

Experience Level

Senior
8+ years

Salary/Compensations

CAD $163,000 - CAD $203,750

Benefits

Potential equity offering
Bonus
In-office perks

About the Company

Lyft's purpose is to serve and connect.
Lyft aims to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

Equal Opportunity

Lyft is committed to creating an inclusive workforce that fosters belonging.
Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.
Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.