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About the Role

Arrange domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation. The role involves booking, ticketing, changes, exchanges, and queue management, while offering exceptional customer service and studying client travel policies to build trusted relationships.

Responsibilities

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals.
• Ensure accurate and timely completion of reservations while meeting travelers' needs.
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy.
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about all necessary travel documents and health requirements for their destinations.
• Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares.
• Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans.
• Perform other duties and tasks as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all employees feel welcomed, respected, and supported to thrive.

Requirements

• 2+ years of recent, prior experience in corporate travel management.
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
• Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
• A polished and professional demeanor when interacting with clients and colleagues.
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality.
• The capacity to make quick and effective decisions to resolve travel-related issues promptly.
• Excellent communication skills to keep clients informed and reassured throughout the travel process.
• A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
• Comfortable and proficient in using travel booking systems and various communication tools.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
• Self-motivated with the ability to work independently and manage tasks successfully.

Skills

• Sabre GDS
• Ticketing
• Itinerary Management
• Fare Calculation
• Customer Service
• Communication

Location

• NYC, New York

Work Type

• Full-time
• Onsite

Experience Level

• 2+ years

Salary/Compensations

• $60,000 - $67,000 (On target earnings)
• $28.85 per hour plus commission/incentive earnings

Benefits

• Paid Time Off (up to 15 vacation days, increasing to 20 after 2 years; 5 sick days; 3 personal days; 1 Diversity Day; 1 Volunteer Day; 9 recognized holidays)
• Travel perks/discounts
• Health & Wellness Programs
• Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits (medical, dental, vision, gender affirming care, fertility care)
• Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan
• Global career opportunities

About the Company

• FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
• Ranked as one of the world’s top five travel management companies, with a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York.
• Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Equal Opportunity

• Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
• We value an inclusive and supportive workplace which truly reflects the diversity of our society.
• We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
• We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.