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About the Role
As a Citizens Teller, you will make a real difference for our customers and the branch team by greeting customers, demonstrating technology usage, and creating amazing experiences. You will help customers achieve their financial goals by providing personalized advice and solutions, and educate them on Citizens products and benefits while adhering to all financial policies and procedures.
Responsibilities
- Greet customers in lobbies.
- Demonstrate how to use mobile app or ATMs for simple transactions.
- Create amazing customer experiences.
- Identify opportunities to help customers achieve financial goals.
- Provide personalized advice and solutions.
- Connect customers to Bankers for next steps.
- Educate customers on Citizens products and benefits.
- Respond effectively to customer questions and concerns.
- Follow all financial policies and procedures.
- Ensure proper cash handling.
- Adhere to state and local laws and regulations.
Requirements
- High School degree or GED.
- Minimum of 6 months experience processing transactions (cash and/or digital payments).
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
- Strong listening and communication skills.
- Ability to effectively ask questions and identify needs to enhance and develop long-term customer relationships.
- Ability to problem solve and provide solutions to customer issues.
- Customer-centric to deliver exceptional service.
- Comfortable with using digital technology to support business goals.
- Ability to work branch hours, including weekends and evenings.
- Qualified candidates must complete a video interview assessment within 7 days of receiving the link.
- Any offer of employment is conditioned upon the candidate successfully passing a background check.
Skills
- Cash handling
- Digital payments
- Customer service
- Mobile app demonstration
- ATM transaction assistance
- Financial advice
- Problem-solving
- Digital technology proficiency
- Collaboration
- Multitasking
Location
- Branch
Work Type
- Part-time
- Varies with branch needs
Experience Level
- 6 months experience processing transactions
- 1 year demonstrated customer experience
Education Level
- High School degree or GED
Salary/Compensations
- $21 / hour and up
- $24.15 - $29.30 per hour
Benefits
- Comprehensive health care coverage (medical, dental, vision)
- 401K with corporate match
- Tuition assistance
- Mental health and wellbeing programs
- Discounts on student loan refinancing
- 8 hours of paid time off annually for volunteering
- Donations to eligible 501(c)(3) organizations matched up to $1,000 annually
- Promotions and career growth opportunities
- Training, coaching, career planning and development resources
- Retirement benefits
- Maternity/paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off policy exceeds mandatory requirements
About the Company
- Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment.
- Citizens is committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
Equal Opportunity
- Citizens provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
- Employment decisions are based solely on merit, qualifications, performance and capability.
- Equal Employment and Opportunity Employer