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About the Role

Serve as the client's point of contact, lead the team, and manage the overall operation. Provide planning and direction to achieve operational and financial goals in a dynamic environment while maintaining strong client relationships and fulfilling the company mission.

Responsibilities

• Lead, manage, and encourage a team at a large account to provide top-notch service.
• Drive self and team towards building strong client relationships and achieving key performance indicators.
• Participate in district leadership team discussions to share best practices, mitigate risks, champion diversity, and build community.
• Ensure decisions are weighed for risk/reward and short/long term implications, gathering input from team members and partners.
• Cultivate a culture of transparency, understanding, education, safety, and accountability.
• Serve as the representative/brand ambassador within the district and community, attending key client and community events.
• Ensure client needs are met or exceeded, retain the account, find cross-sell opportunities, and assist in the rebid process.
• Support functional areas of operation, including safety, marketing, nutrition, and culinary.
• Ensure adherence to local, state, federal, and company policies, and conduct unit audits.
• Maintain compliance with regulations and guidance for all applicable meal and retail programs, and complete required reporting on time.
• Champion development within the account, conduct performance evaluations, and perform succession planning.
• Own the financial results for the account and work with leadership on reporting, forecasting, and budgeting.
• Ensure consistent and fair administration of all policies and procedures.

Requirements

• Bachelor's degree and a minimum of three (3) years of management experience, preferably in food service, hospitality management, or other Support Services area.
• Proficient in all aspects of food service management with a proven track record of success.
• Consistent record of leading a business and a team, strong customer service, and good business and financial proficiencies.
• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills.
• Champions the inclusive approach, and is proactive, positive, professional, and resilient.
• Excellent computer skills and proficiency with Microsoft Office Suite and POS software.
• Occasional travel required.

Skills

• Food service management
• Hospitality management
• Leadership
• Team management
• Client relationship management
• Financial management
• Business development
• Customer service
• Microsoft Office Suite
• POS software

Location

• Remote

Work Type

• Full-time

Experience Level

• Vice President
• 3 years management experience

Education Level

• Bachelor's degree

Salary/Compensations

• 130,000-190,000

Benefits

• Bonus Eligible
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

About the Company

• At Bon Appetit Management Company, we are committed to great food and outstanding service.
• We are a restaurant company that operates in contract food service, allowing for creativity and risk-taking.
• We are committed to staff growth, trying new things, and learning.
• Our rapid growth and breadth of accounts translate into exciting opportunities for our people.
• Bon Appetit is a member of Compass Group USA.

Equal Opportunity

• Compass Group is an equal opportunity employer.
• We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
• We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.