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About the Role

Planet Fitness is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Responsibilities

Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
Anticipate member's needs, respond promptly and acknowledge all members.
Provide gracious and efficient telephone service.
Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
Maintain the cleanliness of the club for up to 50% of the shift.
Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
Accept payments from customers and give change and receipts.
Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
Answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Requirements

Ability to manage multiple responsibilities.
Solid work ethic with strong decision-making, problem resolution skills.
Self-starter who takes initiative with minimal direction and supervision.
Comfortable working a flexible rotating schedule.
Superior customer service skills, preferably in the fitness industry.
Hard working, enthusiastic and energetic!
Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel.
Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
18 years old or older.
Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
Discuss your availability with the Hiring Manager and/or notate it on your application.
Weekday and/or Weekend Hours based on club needs.
Open or Flexible availability is a plus.

Skills

Communication skills
Problem-solving skills
Customer service skills

Location

Clifton Park, NY 12065

Work Type

Part Time
Fixed Schedule

Experience Level

6 months face to face customer service experience in a retail environment
1 year Fitness experience preferred

Education Level

High School or Equivalent

Salary/Compensations

$16.00 - $16.00 Hourly

Benefits

Competitive Salary & 401K plan
Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
Paid Time Off benefits (Applicable for Full Time Positions)
Free Black Card membership and fun exercise incentives

About the Company

Planet Fitness, a private equity backed fitness retailer

Equal Opportunity

Planet Fitness is an Equal Opportunity Employer