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About the Role

The Assistant General Manager (AGM) is a working supervisor who supports the General Manager in the day-to-day operation of the club. The AGM performs operational, administrative, customer service, and leadership duties. This position serves as a developmental role intended to prepare qualified employees for future General Manager opportunities.

Responsibilities

• Promote the Company's mission, core values, and Judgment Free Zone philosophy.
• Support the General Manager in daily club operations and achievement of operational goals.
• Open and close the club according to Company procedures.
• Work alongside front desk staff during busy periods and provide exceptional member service.
• Conduct club inspections and help maintain a safe, clean, and organized facility.
• Assist in monitoring payroll, revenue, expenses, merchandise sales, and key performance indicators.
• Assist with interviewing candidates and providing hiring recommendations to the General Manager.
• Train, coach, and provide day-to-day workflow guidance to team members.
• Assist the General Manager with employee performance documentation, evaluations, corrective action, and recognition.
• Prepare staff schedules based on business needs and General Manager direction.
• Review employee time records for accuracy and coordinate payroll-related activities.
• Maintain employment records required by Company policy and applicable law.
• Meet and greet prospective members, conduct club tours, and support membership sales and retention.
• Resolve member concerns using sound judgment and Company procedures.
• Complete administrative reports, forms, and operational documentation.
• Assist surrounding clubs as business needs require.
• Comply with all Company policies and applicable federal, state, and local laws.
• Maintain confidentiality of employee, member, and Company information.
• Perform other duties as assigned.
• Accurately record all hours worked.
• Perform all work while clocked in.
• Take meal and rest periods in accordance with Company policy and applicable law.
• Obtain required authorization before working overtime, understanding that all hours worked must be reported and will be paid in accordance with law.
• Promptly report payroll or timekeeping discrepancies.

Requirements

• Prior supervisory or team leadership experience preferred.
• Customer service, sales, retail, hospitality, or fitness industry experience preferred.
• Working knowledge of Microsoft Office and business software.
• Ability to lead by example while working alongside team members.
• Ability to prioritize work in a fast-paced environment.
• Ability to maintain composure and professionalism in difficult situations.
• Strong organizational skills and attention to detail.
• Ability to follow Company policies and procedures.
• Regularly stand, walk, bend, reach, kneel, and lift up to 60 pounds.
• Operate cleaning equipment and work around standard cleaning chemicals.
• Ability to communicate effectively with members and employees.

Skills

• Strong customer service and communication skills.

Location

• San Francisco, CA

Work Type

• Full Time

Experience Level

• Non-Exempt (Hourly)

Education Level

• High School Diploma or GED preferred.

Salary/Compensations

• $24.52 - $24.52 Hourly

Benefits

• Competitive pay
• 401(k) with discretionary employer match
• Free Black Card membership
• Community involvement
• Advancement opportunities

About the Company

• As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives while having fun doing it.
• We are committed to maintaining an inclusive workplace and providing opportunities for growth.