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About the Role

The Principal Enterprise Delivery Manager is responsible for guiding Atlassian’s largest and most complex customers through their transition to the cloud. This role acts as a strategic advisor and technical consultant to senior customer decision-makers, leading the delivery and governance of large-scale Cloud migrations. The ideal candidate thrives at the intersection of strategy, data, and execution, with proven expertise in developing customer cloud strategies and enabling technical adoption of cloud features, including AI.

Responsibilities

Lead end-to-end cloud transformation engagements by evaluating customer environments and aligning technical execution with business outcomes.
Facilitate migration readiness assessments, interpret guardrail results, and recommend actionable remediations.
Understand and communicate the role of APIs, webhooks, and automation components in customer environments and their translation to Cloud.
Act as a trusted advisor to senior leadership and other technical executives, guiding decision-making through data-backed insights.
Govern the migration lifecycle through disciplined execution, measurable outcomes, and coordination with support & engineering teams.
Drive team accountability through clearly defined milestones, transparent reporting, proactive risk management and optimal resourcing.
Lead all project communications, plan reviews, and steering committees to guide project direction.
Maintain effective communication with stakeholders to advocate for the team and meet customer objectives.
Act as the escalation point for customers to drive urgency on critical blockers during migrations.
Mentor peers on technical literacy and lead internal enablement efforts, including training workshops and playbook development.
Model a consultative, data-driven mindset expected of Atlassian’s delivery leaders.
Stay ahead of industry trends and integrate insights into customer interactions.
Propose innovative solutions to business challenges.

Requirements

Extensive experience working in or around software delivery (e.g., Delivery Manager, DevOps Engineer, QA/Test Lead, Systems Engineer, or Support Lead).
Proven track record leading data migration, systems integrations, or platform transformations.
Knowledge of APIs, automations, and integration patterns, including how they translate between on-prem and cloud.
Strong understanding of the software development lifecycle (SDLC) and its connection to process, tooling, and delivery outcomes.
Strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions.
Skilled in negotiating effectively with senior-level decision-makers and c-suite executives.
Demonstrated leadership, teamwork, and mentorship skills that enhance team learning and engagement.
Over 10 years of professional experience as a technical program/delivery manager responsible for complex technology projects for enterprise customers.
Bachelor’s or advanced degree in engineering, computer science, or equivalent professional experience.

Skills

Cloud Migration
Risk Management
Technical Architecture
API Integration
Automation
Data Analysis
SDLC
Stakeholder Management
Team Leadership
Mentorship
Consultative Selling
Negotiation

Location

United States

Work Type

Remote
Hybrid
Office-based

Experience Level

Over 10 years of professional experience

Education Level

Bachelor's or advanced degree in engineering, computer science, or equivalent professional experience

Salary/Compensations

Zone A: $180,000 - $235,000
Zone B: $162,000 - $211,500
Zone C: $149,400 - $195,050

Benefits

Health and wellbeing resources
Paid volunteer days
Potential eligibility for benefits, bonuses, commissions, and equity

About the Company

Atlassian's software products help teams collaborate and achieve goals, making the impossible possible together.
The company believes that unique contributions from all employees create success and foster an inclusive culture.
Atlassian never discriminates based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Equal Opportunity

All information will be kept confidential according to EEO guidelines.
Accommodations or adjustments can be supported at any stage of the recruitment process.
Identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes, in line with local law.