About the Role
As a software engineer on the AI Solutions team, you will co-lead customer engagements, owning technical discovery, solution design, prototyping, implementation, and production readiness. This client-facing role involves significant customer interaction to move projects from discovery through implementation and steady production usage.
Responsibilities
- Translate customer goals into clear system requirements and non-functional requirements covering security, privacy, reliability, performance, scalability, and cost.
- Partner directly with customers to understand current workflows, constraints, systems, data quality, and adoption blockers.
- Create and maintain solution architecture artifacts, including system context and data flow diagrams, integration plans, security models, evaluation plans, and operational plans.
- Leverage core Ramp primitives to build efficiently, reusing existing product capabilities.
- Prototype and validate workflows with end users to de-risk the approach and prove product-market fit.
- Drive projects from bootcamp and technical discovery through implementation, production launch, and operational handoff.
- Ensure deployed workflows are reliable, supportable, measurable, and adopted by customer teams.
- Convert deployments into reusable patterns, components, and playbooks for future AI Solutions projects.
Requirements
- Experience shipping production software in high-ownership environments.
- Ability to work directly with enterprise customers from discovery through production implementation.
- Experience in solutions architecture, technical consulting, forward deployed engineering, or pre-sales engineering.
- Strong fundamentals in ML/GenAI, including problem decomposition, evaluation, and deployment trade-offs.
- Strong coding ability in at least one of: Python, TypeScript/JavaScript, Java, Go, or similar.
- Ability to design secure, scalable systems and produce clear technical documentation.
- Comfort working across APIs, integrations, data pipelines, customer systems, and cloud infrastructure.
- Experience with cloud architecture on AWS, GCP, or Azure, and distributed systems patterns.
- Experience building LLM systems, including RAG, agents, monitoring, and evals.
- Willingness to travel up to ~75% as needed, flexible based on project needs and client needs.
- Familiarity with finance operations workflows such as AP, procurement, expenses, close, reconciliation, and reporting.
Skills
- ML/GenAI
- Python
- TypeScript/JavaScript
- Java
- Go
- API integration
- Data pipelines
- Cloud infrastructure
- AWS
- GCP
- Azure
- Distributed systems
- LLM systems
- RAG
- Agents
- Monitoring
- Evals
Location
- United States
- Canada
- United Kingdom
Work Type
- Full-time
Experience Level
- Production software experience
- Solutions architecture experience
- Technical consulting experience
- Forward deployed engineering experience
- Pre-sales engineering experience
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
- One Medical annual membership (US)
- 401(k), including employer match on contributions made while employed by Ramp (US)
- Fertility HRA (up to $10,000 per year) (US)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (US)
- Pet insurance (US)
- In-office perks: lunch, snacks, drinks, and more (US)
- Relocation support to NYC or SF (as needed) (US)
- Group medical, dental, and vision coverage through Sun Life (Canada)
- Life, AD&D, and disability coverage (Canada)
- Fertility drug coverage (up to $4,000 lifetime) (Canada)
- Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay (Canada)
- Employee Assistance Program and virtual care through Lumino Health (Canada)
- Private medical insurance through Freedom Elite (UK)
- Virtual GP and at-home care via eMed x Livi (UK)
- Workplace pension through Penfold, with salary sacrifice option (UK)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay (UK)
About the Company
- Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
- We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
- The problems are high-stakes, data-dense, and unforgiving.
- We hire people with high agency and high urgency.
- We look for slope over intercept.
- We care less about where you trained and more about what you’ve built.
- At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
- The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp.
- We believe every ambitious company deserves the same.
- If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
- Ramp Applicant Privacy Notice
