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About the Role

We are seeking a talented Senior Product Designer to join our Mortgage Delinquency Team (DQ). You will define the ideal user experience for homeowners facing financial hardships and create tools for servicing agents to better assist these homeowners. This role requires comfort working in ambiguity and partnering with stakeholders to simplify complex issues into user-friendly solutions, delivering high-quality products that meet user needs and business goals.

Responsibilities

Design large-scale zero-to-one product experiences using an end-to-end design process from research, prototyping, testing, to delivery.
Build expertise in multiple DQ verticals and context switch efficiently in a fast-paced, iterative environment.
Create user journeys, wireframes, and high-fidelity designs that communicate design solutions and align with business goals.
Collaborate with product managers, engineers, legal experts, and stakeholders to ensure designs are feasible, scalable, and compliant with laws and regulations.
Champion user-centered design principles and advocate for user needs throughout the product development lifecycle.
Mentor and guide junior designers, sharing best practices and fostering a culture of design excellence.
Work within and help evolve our design system, ensuring a cohesive and consistent visual language and user experience across all products and platforms.
Collaborate with cross-functional teams to ensure a cohesive user experience across multiple products and platforms.

Requirements

A track record of creating intuitive flows and elegant user experiences, despite working with complex edge cases, compliance considerations, and technical constraints.
Ability to plan and execute projects independently, discovering impactful problems, prioritizing work with little or no guidance, and determining when to cut scope if necessary.
Ability to shape the vision for your product area using domain expertise and understanding of how your product area’s efforts impact company objectives.
Participation in developing your team’s roadmap, processes, and organizational plans.
Proactive cross-team leadership to drive impactful initiatives forward, coordinate with others to resolve cross-domain challenges, and invest in others’ growth through actionable feedback and coaching.
Ability to think and design at a system level, considering how specific problem solutions relate to similar issues in other areas and how to build a consistent experience.
User empathy and advocacy.
Strong communication and collaboration skills.
Critical thinking and thought partnership abilities.
Humble and growth-oriented mindset.
Caring about the big picture as much as the pixel-perfect work.
Excitement about working in a startup environment.
5+ years of experience with user-centered product design.
A solid portfolio is required for consideration.
Experience working within the context of digital products.
Ability to balance methodological rigor with scrappiness and creativity.
Excellent written and verbal communication skills.

Skills

User-centered design
Research
Prototyping
Testing
Delivery
Design system
Communication
Collaboration
Critical thinking

Experience Level

Senior
5+ years of experience

Salary/Compensations

$148,750 to $201,250

Benefits

Competitive salary with a meaningful stake in the company via equity
401k plan
Comprehensive medical, dental, & vision benefits
$400 monthly stipend towards lunches or groceries
Pre-tax deductions for public transportation, rideshare services, and parking expenses
Learning & development opportunities
Regular review cycles that feature 360 degree feedback
Quarterly budgets for team and company outings
Flexible paid time off
Sick days
11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
We built and operate our own mortgage servicing business managing $110+ billion in loans to deeply understand the complexity needed to build software that actually works in regulated industries.
We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era.
The Design team is a tight-knit and ambitious user-centered design team that creates meaningful and intuitive experiences.
Our core products include a mortgage servicing platform that empowers our servicing agents and a homeowner console to manage all things mortgage-related easily.
You’ll work closely with our world-class cross-functional teams to make products that deliver value to homeowners, servicing agents, and mortgage lenders.

Equal Opportunity

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.