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About the Role

As an integral function within IGM’s Enterprise Operations Enablement Division, the Business Managed Technology Solutions (BMTS) team operates in close alignment with their clients’ divisional priorities, delivering agile, business-led technology solutions—including robotic process automation (RPA)—that enhance operational efficiency, client and employee experiences. By collaborating across business units and technology partners, BMTS bridges the gap between strategic objectives and practical execution, enabling scalable innovation and fostering continuous improvement across operations. Reporting to the Senior Manager, Business Managed Technology Solutions, the Automation Manager will be responsible to lead and execute upon knowledge-based functions for business transformation initiatives leading to automation solutions. The Automation Manager will actively engage and collaborate with business partner subject matter experts and stakeholders to achieve IGM’s business mandates while delivering on key objectives related to information gathering, investigation, analysis, developing and overseeing automated solutions.

Responsibilities

Lead end-to-end project management for automation initiatives, including planning, execution, monitoring and closure
Perform opportunity assessments and document current state manual processes
Document future state design
Code development (Robotic Process Automation), testing and implementation of the automated solution
Analyzes data/information that will support decision making process
Collaborates, communicates and provides updates to stakeholders/project managers/working groups/delivery teams, to deliver on client expectations throughout the project management cycle
Reviews and validates post implementation business outcomes, as required, and identifies sound solutions for exceptions and/or defects
Oversees automation solutions in production and supports client achievement of SLA targets
Foster a culture of continuous improvement and knowledge sharing across teams

Requirements

5 years or more experience in the Financial Services Industry; experience and/or exposure to front and back office servicing an asset
Proven experience in project management
Demonstrated experience in managing client expectations, resolving issues proactively, and ensuring high levels of client satisfaction.
Strong interpersonal, verbal and written communication skills; effective working group facilitation
Excellent problem solving and analytical skills
Ability to focus on detail while understanding and connecting to the big picture
Excellent time management skills
Ability to work both independently and collaboratively with internal and external business partners to meet the project mandate or key objectives
Deep knowledge of the MS Office Suite and alternative communication/analytical tools

Skills

Blue Prism, SQL, JAVA or Power Automate coding knowledge

Location

Hybrid

Work Type

Hybrid

Experience Level

5 years or more experience

Education Level

University Degree, ideally Business or Technology related
Coding certification is an asset

Salary/Compensations

$69,500 - $100,500

Benefits

Competitive base salary
Performance-weighted bonus
Education/career support
Option to join Employee Share Purchase Plan with employer matching component
Competitive health and dental coverage
Flexible plan for you and your family
Short-term & long-term disability plans
Voluntary Group RRSP enrolment with employer matching component
Paid volunteer days
Competitive time off including 10 wellness days off
WorkPerks discount program
Hybrid & flex work arrangements
Engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background)

About the Company

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

Equal Opportunity

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.