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About the Role
Working in the Library and under the supervision of the Manager - Security, Health & Safety, the uniformed building patrol is responsible for maintaining a safe and secure environment in the library community.
Responsibilities
- Timely opening/closing of assigned libraries for staff and patrons, including lighting, elevators, escalators, and doors.
- Provides access control coverage at library entrances.
- Carries out instructions, investigation, and recommendation with written reports relating to library safety, health, fire protection, personal safety, security, unauthorized persons, unsafe conditions, and deficient building maintenance.
- Provides first aid services to staff and patrons.
- Provides personal safety and security to library staff and patrons.
- Enforces applicable library and university policies and procedures.
- Provides general information and directional assistance to patrons.
- Promptly responds to portable radio calls, fire alarms, and security alarms.
- Patrols the library and liaises with staff in patrolled areas.
- Reports to and receives directives from the Duty Library Supervisor.
- Participates in library programs relating to health and safety, personal safety, security, fire prevention, and general building maintenance.
- Promotes good personal safety and security practices to library staff and patrons.
- Attends meetings and all mandatory training.
- Uses appropriate forms, logbooks, and email for required reports.
- Wears designated uniform, carries security guard license, and maintains professionalism while on duty.
- Other duties as assigned.
Requirements
- Completion of Grade 12 or equivalent.
- Must possess and maintain a valid Security Guard Licence issued by the Ministry of Community Safety and Correctional Services.
- Must possess and maintain Standard First Aid and CPR-C certification through a recognized provider.
- Must maintain a clean criminal record.
- Effective oral and written English communication skills.
- Demonstrated good work performance and attendance record, and must be punctual.
- Must be tactful and conscientiously aware of good public relation protocols.
- Must demonstrate ability to communicate effectively with library patrons and other employees.
- Must be confident and effective in working alone, responsible, mature, and decisive.
Skills
- First Aid training
- Police Foundations courses (asset)
- Related experience
- Position of trust experience
- Customer service experience (asset)
- Security Guard Licence
- Standard First Aid and CPR-C certification
- Oral and written English communication
- Work performance
- Attendance
- Punctuality
- Tact
- Public relation protocols
- Effective communication with patrons and employees
- Working alone
- Responsibility
- Maturity
- Decisiveness
Location
- St. George (Downtown Toronto)
Work Type
- Casual
- Hourly
Experience Level
- At least one year of related experience is preferred.
Education Level
- Grade 12 or equivalent
Salary/Compensations
- $20/hour
About the Company
- The University of Toronto Libraries (UTL) system is the largest academic library in Canada and is ranked in the top five among peer institutions in North America.
- The system comprises 40 libraries located across three university campuses: St.George, Mississauga, and Scarborough.
- This diverse and extensive network of college libraries, special collections, and specialized information centres plays a pivotal role in supporting the teaching, scholarly, and research needs of nearly 100,000 students enrolled in a wide array of graduate, professional, and undergraduate programs.
- The library system provides access to millions of resources in various formats, including electronic, print, audio-visual, data and geospatial materials.
- UTL also boasts impressive holdings of archival material and substantial digital collections, securely preserved in the libraries' data centre.
- The staff at UTL are integral to the academic and scholarly enterprise, working closely with faculty and students to support their teaching, learning, and research requirements.
- They are subject matter experts; they are skilled in research data management, collections, statistics, GIS, metadata, digital preservation, scholarly communications, copyright, teaching, knowledge synthesis, open access and much more.
- Our work is grounded in our commitment to support equity, diversity, and inclusion.
- UTL continuously evolves to meet the changing academic priorities and pressures at the University and within the broader landscape of higher education.
- Our many libraries have become a vibrant hub where students, faculty and researchers meet to interact with librarians and expert staff, use collections and collaborate.
- Thousands of people visit Robarts Library on a busy day.