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About the Role

The Insurance business unit is a leading provider of investment and insurance solutions. This role provides proactive support to Corporate Account, National Account, and Independent Advisor offices, liaising with internal departments to ensure timely and efficient processing of new life insurance applications.

Responsibilities

• Build one-to-one relationships with assigned branches, serving as a consistent point of contact throughout the policy lifecycle.
• Proactively follow up on pending cases to ensure service standards are met.
• Anticipate customer needs and perform outbound communication to keep them informed of important details.
• Assume ownership of assigned files, understand urgency, and assist in resolving issues that may impede the processing timeline.

Requirements

• Exhibit excellent communication skills, both oral and written.
• Demonstrate proven customer service experience.
• Ability to interact effectively and professionally with all levels of management.
• Be a team player with strong interpersonal skills.

Skills

• Adaptability and capability to handle ongoing change management.
• Ability to research, identify problems, and contribute to solutions.
• Recognize when to escalate exceptions to provide superior service.
• Ability to influence, convince, direct, and persuade others effectively.
• Exceptional organizational skills and attention to detail.
• Knowledge of individual life insurance terminology and products is an asset.
• Bilingualism (English and French) is an asset.

Location

• CAN, Ontario, Waterloo, 500 King Street North

Work Type

• Hybrid

Salary/Compensations

• $51,975.00 CAD - $86,625.00 CAD

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits.
• Employee/family assistance plans.
• Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Holidays, vacation, personal, and sick days.
• Full range of statutory leaves of absence.

About the Company

• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
• Manulife's Insurance business unit is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian families.
• We offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products.

Equal Opportunity

• Manulife is an Equal Opportunity Employer.
• At Manulife/John Hancock, we embrace our diversity.
• We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
• We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
• It is our priority to remove barriers to provide equal access to employment.
• A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
• All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
• To request a reasonable accommodation in the application process, contact hr@manulife.com.