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About the Role

This role is responsible for owning the Mastercard Rewards product line for North America, serving as a subject matter expert and leading enhancement initiatives for product improvement in the NAM region. The candidate will work with cross-functional teams, present to customers and prospects, and possess proficiency in Loyalty strategy and thought leadership.

Responsibilities

• Product Management of Mastercard Rewards (MRS) for North America
• Ensure Sales, Implementation, CIS, BizOps and other partners are adequately enabled to deliver against objectives
• Develop and deliver executive level presentations internal and external stakeholders
• Act as subject matter expert for all things Loyalty and Rewards
• Influence global stakeholders regarding regional platform requirements and enhancement priorities
• Manage vendor contracts and relationships
• Represent Mastercard Rewards as a thought leader in client engagements, industry forums, and executive discussions
• Work closely with Marketing Services, Dynamic Yield and other Services teams to capture synergies
• Drive adoption of platform capabilities through client engagement, enablement, and commercialization efforts
• Act as primary lead for regional Shared Services teams to ensure smooth deployment and servicing of the Rewards product line
• Serve as a strategic advisor to clients and internal stakeholders on loyalty platform strategy, rewards program design, customer engagement, and digital transformation opportunities
• Lead cross-functional prioritization discussions balancing client needs, platform constraints, commercial objectives, and long-term technology strategy
• Develop platform growth strategies that drive revenue expansion, client retention, operational efficiency, and increased product adoption
• Define and monitor key business and product performance indicators
• Leverage client insights, analytics, competitive intelligence, and industry trends to inform platform roadmap decisions
• Build strategic business cases and investment proposals for platform enhancement opportunities
• Identify opportunities to leverage AI, automation, personalization, and advanced analytics to improve loyalty program performance and customer engagement
• Collect and maintain industry competitive intelligence, including overviews of loyalty provider competitors, top industry programs and industry trends
• Assist in providing content for RFP’s and sales proposals
• Manage and own the Rewards P&L for NAM
• Own annual forecast and product revenue waterfall
• Interface with Billing and Finance teams as needed
• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Requirements

• Strong understanding of technical systems, their interfaces and their effective use
• MRS experience preferred
• Database experience preferred
• Competency with SQL
• Strong proficiency with Microsoft Office suite
• Demonstrated effectiveness in using AI tools to problem solve
• Bachelors degree required, Advanced degree preferred or equivalent experience
• Strong written and verbal communication skills and the ability to effectively communicate to many audiences, from low level technical resources to internal and client executives
• Strong presentation, relationship management and project management credentials are essential
• Previous credit/debit/private label card marketing or related services experience preferred
• Previous experience in Product Management, Loyalty Product Management experience preferred
• Proven track record in cross company, collaborative teaming
• Knowledge and experience of loyalty and loyalty platforms required
• Project management, account management, and business building skillset, with a demonstrated record of success in all fields

Skills

• Rewards background
• Loyalty space experience
• Technology background
• Loyalty strategy
• Thought leadership
• AI tools
• SQL
• Microsoft Office suite
• Product Management
• Project management
• Account management
• Business building

Location

• O'Fallon, Missouri
• Purchase, New York

Work Type

• Full-time

Experience Level

• Director

Education Level

• Bachelors degree required
• Advanced degree preferred or equivalent experience

Salary/Compensations

• O'Fallon, Missouri: $156,000 - $265,000 USD
• Purchase, New York: $179,000 - $305,000 USD

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

About the Company

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
• Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
• We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
• Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

• Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
• We hire the most qualified candidate for the role.
• In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
• Do not include any medical or health information in this email.
• The Reasonable Accommodations team will respond to your email promptly.