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About the Role

The BIC Systems Coordinator supports the development, configuration, testing, and maintenance of workflows, forms, and platform functionality within the BIC technology ecosystem, primarily IntApp Open and related integrated systems. This role is execution focused and designed to support BIC’s expanding role as a firmwide platform owner, enabling other departments to safely and consistently leverage BIC owned workflows.

Responsibilities

• Create, edit, and maintain forms, workflows, notifications, and supporting configuration within IntApp Open and IntApp Wall Builder.
• Implement approved changes for departmental and firmwide workflows.
• Apply standardized patterns and templates to new builds to ensure consistency and scalability.
• Perform functional and regression testing on new and modified workflows.
• Execute test plans, document results, and track defects through resolution.
• Validate integrations, edge cases, permissions, and data flow impacts before promotion to Production.
• Support deployment and post release validation of platform changes.
• Assist with troubleshooting application behavior and configuration related issues.
• Maintain operational documentation, quick reference guides, and release notes.
• Support other business professional groups building on BIC owned platform components.
• Ensure builds and configurations adhere to BIC standards for risk management, data integrity, and auditability.
• Escalate design, governance, or risk concerns to the BIC Systems Manager.
• Identify opportunities to standardize or streamline repeatable platform work.
• Participate in upgrade cycles, testing windows, and platform maintenance activities.
• Build knowledge of BIC business processes, risk frameworks, and downstream dependencies.
• All other duties as assigned or required.

Requirements

• Exhibit proficiency in the Microsoft Office suite, iManage and other firm applications after orientation.
• Ability to work extended and/or weekend hours, as required.
• 2+ years of relevant experience (e.g., systems, operations, or business technology support role, or equivalent).
• Familiarity with workflow platforms, form builders, and/or enterprise applications.
• Prior experience with IntApp Open or similar workflow platforms.
• Familiarity with QA methodologies or structured testing practices.
• Prior experience with IntApp Wall Builder or similar access control systems.
• Exposure to legal, compliance, or risk oriented business environments.
• Comfort working with structured data, validations, and system dependencies.
• Comfort with data analytics.

Skills

• Entrepreneurial by nature
• Strong attention to detail and structured approach to testing and execution
• Ability to follow established standards while learning complex systems
• Exceptional interpersonal and communication skills with ability to facilitate and solve problems
• Ability to organize, prioritize and coordinate multiple activities often under tight timelines
• Ability to drive projects to completion and achieve goals
• Strong judgment
• Team-player with collaborative spirit
• Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data
• High level of professionalism at all times
• Proactive, analytical mindset
• Strong written and verbal communication skills
• Effective presentation skills

Experience Level

• 2+ years of relevant experience

Education Level

• Bachelor’s degree

Salary/Compensations

• $30.50 - $45.00 per hour ($63,440.00 - $93,600.00 annually)

Benefits

• Competitive compensation
• Medical insurance
• Health Savings Account (with applicable medical plan)
• Dental insurance
• Vision insurance
• Health and/or dependent care flexible spending accounts
• Pre-tax commuter benefits
• Life insurance
• Accidental Death & Dismemberment (AD&D) insurance
• Long-term disability (LTD) coverage
• Backup care for children and/or adults
• Parental support benefits
• Firm-paid life insurance
• Firm-paid AD&D insurance
• Firm-paid LTD insurance
• Firm-paid short-term medical benefits
• 20 days of Paid Time Off (PTO) per year
• 10 paid holidays per year
• Generous parental leave
• Fertility benefits

About the Company

• Cooley is a premier global law firm.

Equal Opportunity

• Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.