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About the Role

The Restaurant General Manager is the strategic leader and visionary for all aspects of restaurant operations. In this executive role, you will guide the team as a driver of professionalism, financial agility, and overall operational excellence. By seamlessly blending business acumen with luxury hospitality standards, you will ensure a world-class dining experience for all guests while maximizing profitability and cultivating a high-performing management team.

Responsibilities

Drives the restaurant management team to define, align, and execute clear strategies and operational priorities that consistently deliver an excellent luxury experience.
Partners closely with the Store General Manager, Regional Director of Restaurants, and Corporate Food Service to align the restaurant’s vision with broader corporate goals.
Conducts daily briefings with the Store General Manager and Regional Director to proactively review, address, and resolve any operational or business challenges.
Cultivates and builds deep relationships with our premium client base to enhance brand loyalty and deepen the customer's overall connection with Saks Global.
Oversees the creation, finalization, and achievement of seasonal profit plans, maintaining absolute accountability for the restaurant's financial health.
Analyzes inventory metrics, batch invoices, month-end forecasts, and preliminary profit and loss (P&L) reports to protect and drive the bottom line.
Oversees the maintenance of accurate paperwork and POS reports, monitoring operational metrics against fiscal targets.
Drives the team to achieve and maintain a 90% score or better on seasonal secret shop reports and local health sanitation evaluations.
Ensures the restaurant team flawlessly meets all designated operational deadlines in accordance with the Saks Global corporate calendar.
Champions the development and flawless execution of all high-profile restaurant promotions, private bookings, and special events.
Directly oversees the performance management, professional growth, and development of the restaurant's management team and direct reports.
Fosters an inclusive, high-standard workplace, ensuring all Associates treat customers and colleagues with the utmost courtesy and professionalism.
Empowers the management team to implement and maintain rigorous, ongoing training programs across all critical operational tasks.
Partners strategically with the People Business Partner (PBP) on talent acquisition, payroll compliance, benefits, and employee relations.
Enforces and upholds all Saks Global corporate policies, procedures, and workplace safety standards.
Leads daily communications with the restaurant management team regarding business needs, scheduling efficiencies, financial reports, upcoming events, and employee relations.
Represents the restaurant as the key liaison in weekly department manager meetings, cascading relevant news and collaborating on store-wide initiatives.

Requirements

7+ years of progressive hospitality management experience, with a proven track record of running high-volume, premium, or luxury restaurant operations.
4-year degree preferred, or equivalent executive career experience.
Advanced financial acumen and analytical skills, with extensive experience in restaurant P&L analysis, forecasting, and budgeting.
A documented track record of achieving business results and driving growth across multiple business units or revenue streams.
Exceptional communication skills with the ability to tactfully advise, counsel, coach, resolve conflict, and negotiate across all levels of the organization.
A strong champion of a collaborative "win together" corporate culture.
Proficiency with MS Office Product Suite and Google Workspace, with advanced proficiency preferred.
Role requires physical stamina for standing, walking the floor, bending, climbing stairs, and lifting/carrying up to 35 pounds.
Must be willing to work a flexible schedule tailored to premium retail and hospitality business needs, which will include evenings, weekends, and holidays.

Skills

Financial Acumen
Analytical Skills
P&L Analysis
Forecasting
Budgeting
Communication Skills
Teamwork
MS Office Product Suite
Google Workspace

Work Type

Full-time

Experience Level

7+ years of progressive hospitality management experience

Education Level

4-year degree preferred
Equivalent executive career experience

Salary/Compensations

$103,827 - $129,784

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

About the Company

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH.
Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms.
Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail.

Equal Opportunity

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact candidatesupport@saks.com.