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About the Role

The Billing Manager oversees and coordinates the activities of the billing team, managing workloads, ensuring timely and accurate invoice issuance, and serving as a liaison for the Firm’s partners. This role also leads staff recruitment, training, supervision, and professional development, requiring a strong leader comfortable interacting with partners and senior management in a fast-paced environment.

Responsibilities

• Maintain a comprehensive understanding of complex clients, billing arrangements, Outside Counsel Guidelines (OCGs), and e-billing challenges to proactively anticipate risks and ensure appropriate resources are focused on managing risks and issues.
• Monitor operating metrics to identify delays and bottlenecks in invoice processing.
• Direct billing staff to complete activities in a timely and efficient manner, focused on meeting key deadlines and service expectations.
• Manage escalation of issues requiring support from other team members and functions to ensure issues are identified appropriately and in a timely manner.
• Ensure that billing staff follows up on and resolves rejected invoices, unallocated and unapplied balances, and bill packet preparations.
• Oversee the workload of team members and collaborate with the broader billing management team to balance work by identifying available resources, allocating work accordingly, and overseeing clean transitions.
• Ensure accurate and efficient preparation of client invoices, following up with Billing Partners and/or their delegates, and escalating to office or practice leadership as necessary.
• Provide mentoring, coaching, and career development direction for department members to provide service excellence to all internal and external clients, and complete annual performance reviews for billing staff.
• Work collaboratively with other departments within the revenue cycle (conflicts and new business, financial terms management, pricing, e-billing, accounts receivable, and revenue management) to minimize potential delays in the billing/collection cycle.
• Identify and evaluate ways to improve accuracy and efficiency of the billing process, collaborate to ensure best practices are implemented, and lead implementation efforts.
• Monitor adherence to Accounting policies and procedures.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Accounting, Finance, or other Business field, or equivalent work experience.
• A minimum of 7 years of relevant experience in a role with significant operational and supervisory responsibilities.
• Demonstrated ability to effectively communicate verbally and in writing with senior management.
• Demonstrated ability to work collaboratively across departments and with multiple stakeholders.
• Proficiency in Microsoft Word, Excel, Access, and Adobe Acrobat.
• Work in a law firm or other professional services firm (preferred).
• Experience with eBilling Hub, and electronic billing vendor sites (preferred).
• Experience with Elite 3E (preferred).
• Strong organizational skills.
• Strong attention to detail.
• Good judgment.
• Strong interpersonal communication skills.
• Strong analytical and problem-solving skills.
• Able to work harmoniously and effectively with others.
• Able to preserve confidentiality and exercise discretion.
• Able to work under pressure.
• Able to manage multiple projects with competing deadlines and priorities.

Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Adobe Acrobat
• eBilling Hub
• Electronic billing vendor sites
• Elite 3E

Location

• New York

Work Type

• Hybrid

Experience Level

• 7 years of relevant experience with significant operational and supervisory responsibilities

Education Level

• Bachelor’s degree in Accounting, Finance, or other Business field, or equivalent work experience

Salary/Compensations

• $170,000 - $190,000

Benefits

• Bonus eligibility
• Comprehensive benefits program

About the Company

• Sidley Austin LLP is a global law firm.

Equal Opportunity

• Sidley Austin LLP is an Equal Opportunity Employer.