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About the Role
Brannen Motor Company is seeking a results-driven Service Manager/Service Director to lead their Service Department, develop their team, and deliver an outstanding ownership experience for every customer. This role is crucial for building high-performing teams, driving profitability, and creating loyal customers.
Responsibilities
- Lead the daily operations of the dealership's Service Department.
- Recruit, hire, train, coach, and develop service advisors, technicians, and support staff.
- Monitor and improve CSI (Customer Satisfaction Index) scores.
- Drive department profitability through effective labor sales, maintenance sales, and expense control.
- Ensure efficient scheduling and workflow to maximize technician productivity and shop efficiency.
- Review daily operating reports, KPIs, and financial statements.
- Maintain strong communication between Service, Parts, Sales, and Management.
- Ensure compliance with manufacturer policies, warranty procedures, and dealership standards.
- Resolve escalated customer concerns professionally and promptly.
- Conduct regular team meetings and performance reviews.
- Monitor repair order quality, documentation, and closing procedures.
- Maintain a clean, organized, and safe service facility.
- Develop strategies to increase customer retention and repeat business.
- Support dealership goals while maintaining a positive team culture.
Requirements
- Minimum 5 years of automotive dealership management experience.
- Previous Service Manager or Service Director experience preferred.
- Strong understanding of dealership fixed operations.
- Proven track record of increasing gross profit and customer satisfaction.
- Experience managing technicians and service advisors.
- Excellent leadership and coaching abilities.
- Strong financial and analytical skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Outstanding communication and conflict resolution skills.
- Computer proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, etc.).
- Valid driver's license with acceptable driving record.
Skills
- Leadership
- Coaching
- Financial analysis
- Conflict resolution
- Communication
- Dealership management systems
Location
- Brannen Motor Company
Work Type
- Full-Time
Experience Level
- Minimum 5 years of automotive dealership management experience
- Previous Service Manager or Service Director experience preferred
Salary/Compensations
- Competitive salary plus performance incentives
Benefits
- Health, Dental & Vision Insurance
- 401(k) with company match
- Paid Vacation and Holidays
- Ongoing manufacturer training
- Career advancement opportunities
- Employee discounts
- Positive, family-oriented work environment
About the Company
- At Brannen Motor Company, we believe exceptional customer service starts with exceptional people.
- We're committed to investing in our employees and providing the tools, training, and leadership needed for long-term success.