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About the Role

Canada's Ombudsman for Banking Services and Investments (OBSI) is a national, independent, not-for-profit organization that resolves disputes between consumers and financial services firms in both official languages. OBSI investigates unresolved disputes and shares its knowledge to help consumers and firms.

Responsibilities

• Provide legal research, analysis, and advice on corporate, banking, securities, employment, privacy, investigation-related, and administrative law matters.
• Support risk identification, assessment, and response for OBSI’s operations, policies, investigations, and regulatory obligations.
• Review and draft legal correspondence, memoranda, briefing notes, policies, procedures, and guidance materials.
• Monitor legal, regulatory, policy, and industry developments relevant to OBSI’s mandate and operations.
• Foster a culture of professionalism, collaboration, accountability, continuous improvement, and public service.
• Support compliance with banking and securities regulatory requirements, OBSI’s Memorandum of Understanding, and Terms of Reference.
• Support privacy compliance activities, including inquiries, complaints, breach assessments, and policy updates.
• Assist with the investigation and response to compliance and service complaints.
• Provide legal oversight and support for compliance audits.
• Support the maintenance of compliance, complaints, privacy, and audit tracking tools.
• Identify trends, potential compliance issues, systemic concerns, or opportunities for process improvement.
• Provide legal support to OBSI’s reconsideration process.
• Assist with regulatory reporting to various oversight bodies.
• Work with internal stakeholders to ensure the accuracy, clarity, completeness, and consistency of reports.
• Draft, review, and coordinate materials relating to reportable compliance issues and regulatory reporting requirements.
• Support corporate governance and corporate secretarial matters, including Board and committee support.
• Assist with the preparation of corporate secretarial and governance materials for senior management and the Board of Directors.
• Periodically review and revise governance documents, policies, procedures, and internal records.

Requirements

• Licensed lawyer in good standing with the Law Society of Ontario.
• Approximately 3-7 years of relevant legal experience, preferably in corporate law, administrative law, privacy law, regulatory compliance, financial services, investigations, dispute resolution, or governance.
• Experience providing practical legal advice in an organizational, regulatory, public interest, ombuds, financial services, or not-for-profit environment is an asset.
• Strong legal judgment, including the ability to assess risk, identify relevant facts and issues, and provide clear, practical recommendations.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Strong interpersonal skills, including diplomacy, professionalism, and discretion.
• Strong planning, organizational, and time-management skills.
• Ability to work independently while recognizing when escalation or consultation is required.
• Familiarity with banking and investment industry practices, products, services, legislation, regulation, and dispute resolution processes is an asset.
• Familiarity with OBSI’s mandate and operating environment.
• Strong proficiency in the Microsoft Office suite of programs.
• Demonstrated commitment to maximizing productivity through information technology and continuously improving information technology skills.

Skills

• Legal research
• Legal analysis
• Legal advice
• Risk management
• Drafting legal correspondence
• Drafting memoranda
• Drafting briefing notes
• Drafting policies
• Drafting procedures
• Drafting guidance materials
• Monitoring legal developments
• Monitoring regulatory developments
• Monitoring policy developments
• Monitoring industry developments
• Compliance support
• Privacy support
• Complaints investigation
• Audit support
• Reconsideration support
• Regulatory reporting
• Governance support
• Corporate secretarial support
• Microsoft Office suite proficiency
• French language proficiency (asset)

Location

• Downtown Toronto

Work Type

• Hybrid
• 2 days a week in the office

Experience Level

• 3-7 years of relevant legal experience

Education Level

• LLB/JD or equivalent law degree

Salary/Compensations

• $115,000 – $130,000

About the Company

• OBSI is a national, independent and not-for-profit organization.
• OBSI helps resolve and reduce disputes between consumers and financial services firms in both official languages.
• OBSI is responsive to consumer inquiries, conducts fair and accessible investigations of unresolved disputes, and shares its knowledge and expertise with stakeholders and the public.
• If a consumer has a complaint against an OBSI participating bank or investment firm that they are not able to resolve with the bank or firm, OBSI will investigate at no cost to the consumer.