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About the Role

We are currently hiring a Clinic Support Associate for immediate, long-term employment. This role involves managing front desk operations and assisting clinicians with patient care to ensure a smooth and welcoming experience for every patient. This is a hands-on role in a fast-growing field where you can make a real impact and grow with an expert team.

Responsibilities

• Greet and welcome patients and visitors with an upbeat attitude, answering or directing inquiries and checking in patients.
• Deliver high customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling.
• Manage scheduling operations with a focus on growth, maximizing provider availability and treatment room usage.
• Maintain on-time patient flow by notifying clinicians of patient arrivals, monitoring service delivery, and alerting providers of any delays.
• Receive and process incoming faxes promptly.
• Perform accurate data entry into the Electronic Medical Record (EMR) system.
• Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
• Ensure co-pays are tallied, reconciled, and manage credit extended to patients.
• Set up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
• Contact treating physicians to obtain updated prescriptions and Plans of Care.
• Assist patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
• Educate patients on proper equipment use and exercise techniques.
• Prepare patients for therapy treatments by providing comfort, assistance, and reassurance.
• Provide information to patients by answering questions, addressing concerns, and alleviating fears.
• Maintain patient confidentiality and protect sensitive information in compliance with HIPAA guidelines.
• Maintain a safe, clean, and organized environment.
• Perform light cleaning duties including laundry, treatment table turnover, and garbage disposal.
• Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment, assisting patients on equipment, and following prescribed protocols.
• Answer calls from physicians, hospitals, and patients with exemplary customer service skills.
• Maintain physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing orders, and verifying receipt of supplies.
• Perform other duties and assignments as required to support clinic operations and patient care.

Requirements

• High school diploma or GED is required.
• One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management.
• Ability to calmly and effectively resolve client concerns.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Excellent time management and organizational skills.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands.
• Must be able to seek supervisory assistance as appropriate.
• Must be able to assist or find appropriate assistance to make accommodations for disabled individuals.

Skills

• EMR systems
• Google Suite
• Communication skills
• Customer service
• Interpersonal skills
• Record-keeping
• Report-writing
• Logic
• Problem-solving
• Time management
• Organizational skills

Location

• Onsite

Work Type

• Full-time
• Long-term employment

Experience Level

• 1 year of medical office experience preferred
• 1 year of customer service experience preferred

Education Level

• High school diploma or GED

Salary/Compensations

• USD 17 - USD 20 - hourly

About the Company

• Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage and Acupuncture services.
• We are driven by our mission to continually invest in our people and offer the best workplace environment possible.