Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage, and Acupuncture services. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.
Responsibilities
- Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
- Route escalated calls to the appropriate department and personnel.
- Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
- Schedule appointments based on availability and continuity of care, verify insurance information, update demographics, and inform patients of necessary documentation for health center visits.
- Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
- Answer a high volume of calls.
Requirements
- High School Diploma or equivalent
- Strong customer service skills; ability to diffuse client frustrations
- Excellent interpersonal and communication skills
- Ability to use logic and problem-solving skills to resolve issues
- Ability to work independently under tight deadlines in a rapidly changing environment
- Excellent time management and organizational skills
Work Type
- Full-time
Education Level
- High School Diploma or equivalent
Salary/Compensations
- USD 17 - USD 20 - hourly
About the Company
- Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services.
- We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community.
- We are driven by our mission to continually invest in our people and offer the best workplace environment possible.