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About the Role

Glens Falls Hospital is seeking a dedicated individual to join their comprehensive cancer care team. This role is crucial in ensuring smooth patient scheduling and coordination within the C.R. Wood Cancer Center, contributing to the hospital's mission of providing exceptional, affordable, and patient-centered care.

Responsibilities

• Schedule multiple appointments and exams appropriately.
• Ensure scheduled appointments complement complex treatment plans based on diagnosis, treatment regime, and required timing.
• Serve as a patient liaison and coordinator with physicians, clinical staff, and other departments for testing and scheduling.
• Enter physician time off into the schedule and coordinate patient scheduling around it.
• Ensure daily schedules and reports are available for physician and nursing staff.
• Receive referrals from external physician offices and determine appropriate physician assignment.
• Answer phones professionally and in a timely manner, projecting a positive image of the Cancer Center.
• Contact patients to reschedule appointments or exams as needed, prioritizing based on individual patient needs.
• Facilitate insurance verification and benefits.
• Identify and report scheduling problems to the supervisor.
• Collaborate with physicians to resolve scheduling conflicts and prevent delays.
• Monitor patient waiting areas for timeliness and patient issues, notifying nursing staff of any problems or delays.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of experience in a Healthcare Environment including medical scheduling experience.
• Computerized medical scheduling experience strongly preferred.

Skills

• Excellent customer service skills.
• Excellent command of the English language.
• Knowledge of medical terminology.
• Knowledge of some anatomy/physiology preferred.
• Excellent computer and phone skills.
• Problem solving/trouble shooting techniques.
• Excellent written and oral communication skills.

Location

• Glens Falls, New York, United States

Work Type

• Full-time
• Part-time

Experience Level

• Commensurate with experience level

Education Level

• High school diploma or equivalent

Salary/Compensations

• $19.25 to $27.76 per hour

Benefits

• Comprehensive program of cancer care services.
• Accreditation by the American College of Surgeons as a Community Hospital Comprehensive Cancer Program.
• Oncology certified nurses (can be obtained after employment).
• Valuable and competitive benefits offerings available to active, full-time and part-time employees who work at least 30 hours per week.

About the Company

• We are proud to offer a comprehensive program of cancer care services that are unsurpassed in the Glens Falls and Saratoga Regions of New York – from advanced treatments and innovative education and support programs to early detection and cancer prevention.
• Our combination of medical expertise and patient support has earned us an accreditation by the American College of Surgeons as a Community Hospital Comprehensive Cancer Program – the highest designation available outside of an academic environment.
• As part of the C.R. Wood Cancer Center, our Saratoga sites employ oncology certified nurses, who have earned a national certification in cancer care from the Oncology Nursing Certification Corporation (can be obtained after employment).
• Our mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.
• Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George.
• Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital!

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.