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About the Role

As a Behavioral Health Services (BHS) Technician or Crisis Services Technician, you will provide vital, hands-on care to individuals navigating acute mental health challenges, substance use disorders, and developmental disabilities under the guidance of licensed nursing staff. This role allows you to make a profound difference by blending essential medical support with empathetic, trauma-informed advocacy in our secure Inpatient Behavioral Health Unit and brand-new Crisis Stabilization Unit.

Responsibilities

Build trusting relationships with patients that emphasize personal recovery, resilience, and emotional regulation.
Deliver trauma-informed care that minimizes restrictive measures and empowers patients to participate in their treatment plans.
Assist and teach patients with daily living activities, personal hygiene, and nutritional tracking.
Facilitate therapeutic group activities, holiday celebrations, and movie nights in partnership with programming directors.
Perform core medical tasks, including taking vital signs, blood glucose checks, lab specimen collection, 12-lead EKGs, and phlebotomy (blood draws).
Manage patient intake workflows, including charting, inventorying personal belongings, and orienting new patients to the unit.
Observe and document patient behaviors, providing clear, timely written and verbal updates promptly to the Registered Nurse regarding any status changes.
Support the unit by completing basic clerical tasks and escorting patients to off-unit activities.
Maintain unit safety and security by conducting safety rounds, room checks, video monitoring, and contraband searches.
Provide direct visual observation for high-risk patients to ensure the safety of both patients and staff.
De-escalate tense situations, patient aggression, or behavioral crises using hospital-approved verbal and physical techniques.
Apply, monitor, and remove patient restraints only when necessary, strictly adhering to physician protocols and safety guidelines.

Requirements

High School Diploma or GED required.
Associate or Bachelor’s degree in Human Services, Psychology, Sociology, or a related behavioral field is strongly preferred.
1–2 years of healthcare, patient care, or mental health experience is preferred.
OPWDD experience or training highly desired.
Basic Life Support (BLS), Crisis Intervention Team (CIT), and NAPPI certifications are required and fully provided by the hospital during your comprehensive onboarding process.
Excellent communication skills.
Strong conflict de-escalation abilities.
Dedicated comfort level working with diverse populations in high-acuity medical environments.

Skills

Trauma-informed care
Crisis prevention
Clinical orientation
Patient care
Medical tasks
Vital signs
Blood glucose checks
Lab specimen collection
12-lead EKGs
Phlebotomy
Patient intake workflows
Charting
Inventorying personal belongings
Observing and documenting patient behaviors
Clerical tasks
Safety rounds
Room checks
Video monitoring
Contraband searches
Direct visual observation
De-escalation
Restraint application and monitoring
Communication skills
Conflict de-escalation
Working with diverse populations
Working in high-acuity medical environments

Location

Glens Falls

Work Type

Full-time
Part-time

Experience Level

1-2 years preferred

Education Level

High School Diploma or GED
Associate or Bachelor’s degree in Human Services, Psychology, Sociology, or a related behavioral field is strongly preferred

Salary/Compensations

$18.75 - $28.13 / hour

Benefits

Paid Specialized Training: Fully compensated, gold-standard crisis prevention and clinical orientation certifications (including CIT and BLS) upon hire.
Structured on-the-job training
Mentorship from licensed professionals
Clear pathway for internal career growth.
Comprehensive benefits offerings available to active, full-time and part-time employees who work at least 30 hours per week.

About the Company

Our mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.
Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George.
Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital!

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.