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About the Role

The Server Shift Lead is responsible for consistently delivering strong service results. This position ensures the restaurant is properly staffed, employees are on task, and that the restaurant is well organized, stocked, and clean. This position is also responsible for the business operating smoothly during the assigned shift. In this role, the Shift Lead will partner with other members of management to keep the work environment safe and compliant with all relevant laws and regulations.

Responsibilities

Leads staff and directs all daily operations of the restaurant including supervising and training employees
Opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports
Handle guest complaints in a professional and appropriate manner
Works as a team player to support other employees in completing their tasks
Respond to emails as needed
Knowledge of wines and Sake
Complete appropriate sales and tip paperwork
Day-to-day operations with tasks including scheduling, ordering, and team development
Ensures that all local health and safety codes, and company safety and security policies are followed
Maintains fast, accurate and outstanding service, ensures excellent an customer experience, and makes sure all products are consistent with company standards
Completes all other duties as assigned

Requirements

1 -2 years of experience as a Shift Lead or Assistant Manager/Manager in the hospitality field
California Food Handler’s Certificate
Excellent multitasking skills
Critical thinker and problem-solving skills, and the ability to be flexible and adapt in any situation
Good time-management skills
Great interpersonal and communication skills (via phone, email, and in-person)
Ability to work under strict deadlines
Customer Service: A friendly, relaxing demeanor, courteousness and quick service will help get repeat customers
Stamina: Long, busy days on your feet are the trademark of this job
Teamwork: Shift leaders are part of a team. You will be working with others to create great dining experiences. Being a team player is essential
Leadership Skills: Shift leaders will have to keep employees motivated, resolve conflicts and make hard decisions

Skills

Knowledge of wines and Sake
Multitasking
Critical thinking
Problem-solving
Flexibility
Adaptability
Time-management
Interpersonal communication
Verbal communication
Written communication
Customer service
Leadership

Location

San Francisco, CA

Work Type

Full-time

Experience Level

1-2 years

Education Level

California Food Handler’s Certificate

About the Company

The Omakase Restaurant Group is the brainchild of co-founder and CEO Kash Feng, a Xi'an born entrepreneur with an inclination for hospitality.
Multi-concept in nature, the Omakase Restaurant Group serves the Bay Area and prides itself on offering the highest caliber Asian and American cuisine that remains quintessentially Californian.