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About the Role

The Workplace Experience team is seeking a strategic leader with high EQ to manage workplace operations, experiences, facilities, and programs for the New York office. This role involves partnering with business leaders to understand and meet the needs of employees, ensuring smooth operations, and driving continuous improvement in workplace services.

Responsibilities

• Oversee workplace operations, including building operations, front of house, shipping and receiving, events support, and employee health and safety.
• Make independent operational decisions balancing business impact, risk, cost, and employee experience.
• Lead, coach, and motivate a team of workplace services professionals.
• Build and maintain strong relationships with internal stakeholders and local employees.
• Own operational performance by monitoring service levels, identifying trends, and driving continuous improvement.
• Proactively anticipate business needs based on local context and company priorities.
• Develop data-informed recommendations for workplace programs and experiences.
• Hold partners and service providers accountable for performance and continuous improvement.
• Develop and oversee the opex budget for facilities, opex, fixed assets, and events for the NYC office.
• Activate the office by creating engagement, connection, and an inclusive environment.
• Craft communications and documentation regarding Workplace policies and programs.
• Ensure consistent execution of global workplace programs, standards, and policies, adapting to local requirements.
• Support Workplace team goals through ad hoc tasks and projects.

Requirements

• 8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and understanding of operational best practices.
• Strong demonstrated ability in facilities management, vendor, and budget management.
• Strength in building relationships with key internal partners.
• Experience managing a team focused on customer service, hospitality, and operations.
• Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations.
• Outstanding written and verbal communication skills.

Skills

• Google Suite
• Slack
• Jira

Location

• New York

Work Type

• Full-time

Experience Level

• 8+ years

About the Company

• Stripe is a financial infrastructure platform for businesses.
• Millions of companies use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
• Stripe's mission is to increase the GDP of the internet.
• The Workplace team's mission is to create and support welcoming, comfortable, and intuitive work environments.
• These spaces promote collaboration, well-being, and productivity while adhering to rigorous safety, security, and confidentiality standards.
• The Workplace Experience team comprises hospitality-focused professionals who partner with the business to shape daily experiences across 20+ global office locations.
• This team oversees facilities management, daily operations, and local workplace programs.