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About the Role
Lola Blankets is seeking a Senior Director of Supply Chain Operations to build and own the operational infrastructure for product manufacturing, inspection, and delivery. This leadership role requires Mandarin fluency and deep China manufacturing experience to enhance vendor transparency, accountability, and build a strategic foundation for long-term supply chain de-risking and scaling.
Responsibilities
- Drive supply chain transparency with primary and secondary vendors to identify and mitigate risks, manage capacity, and avoid issues.
- Build and maintain a comprehensive view of factory capacity, lead times, and constraints, translating it into actionable intelligence.
- Co-own direct relationships with factory owners and senior leadership, serving as the primary escalation point for issues.
- Support sourcing and new vendor onboarding, ensuring partners meet Lola's standards and compliance terms.
- Develop in-factory and in-US QA/QC programs with inspection standards, defect reporting, and auditing.
- Develop factory scorecards and a feedback loop to inform vendor selection and product development.
- Partner with vendors to conduct audits and corrective action plans, driving higher operating standards.
- Partner with the Product team on product compliance, maintaining documentation for all SKUs.
- Own all inbound logistics, including freight forwarder relationships, container booking, and vessel scheduling.
- Create systematic processes and visibility into all shipments.
- Develop Lola's long-term supply chain strategy and serve as the primary Operational presence in China through regular factory travel.
- Partner with Product to inform sourcing strategy, including vendor and country diversification and capacity planning.
- Develop, own, and improve KPIs across Lola’s vendor network.
- Partner with Sourcing, Planning, and other leaders to create a de-risked supply chain enabled by S&OP processes.
- Provide landed cost modeling, freight forecasting, and supply chain risk inputs to leadership.
- Partner with Legal to build and maintain Lola's supply chain risk register.
- Partner with Product, Ops, and Marketing to ensure clean handoffs from PO placement through ready-for-sale.
Requirements
- 10+ years in supply chain operations with significant experience managing China-based manufacturing supply chains at a consumer goods brand.
- Professional Mandarin fluency required.
- Track record of building direct, trusted factory relationships, enabling partner transparency, and holding manufacturing partners accountable.
- Proven experience building and operating best-practice supply chain capabilities for manufactured consumer goods.
- Hands-on FOB import operations experience.
- Builder mentality — comfortable starting with zero team and zero infrastructure.
- Proven people leader.
- Self-directed and highly organized.
Skills
- Supply Chain Operations
- China Manufacturing
- Mandarin Fluency
- QA/QC Program Development
- Product Compliance
- Inbound Logistics
- Import Operations
- Freight Forwarder Management
- Capacity Planning
- S&OP
- Landed Cost Modeling
- Risk Management
- Vendor Management
Location
- New York (Hybrid)
- Utah (Hybrid)
- Austin (Remote)
- Los Angeles (Remote)
Work Type
- Hybrid
- Remote
Experience Level
- Senior Director
- 10+ years
Benefits
- Competitive base salary and annual bonus
- 21 days paid vacation + all federal holidays
- Full health benefits (health, dental, vision, mental)
- 16 weeks paid birth parent leave
- 8 weeks non-birth parent leave
- 55% off Lola Blankets for friends and family
- Opportunities for career growth
About the Company
- Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place.