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About the Role

The Home Shopping Department Manager is responsible for leading all aspects of the Home Shopping Department, including order fulfillment, customer satisfaction, associate development, productivity, labor management, and operational execution. This position ensures customer orders are accurately selected, staged, and delivered or prepared for pickup in a timely manner while maintaining high service standards and achieving department performance goals.

Responsibilities

Oversee the daily operations of the Home Shopping Department.
Ensure customer orders are accurately selected, packed, staged, and completed within established service standards.
Monitor department workflows to maximize productivity and order accuracy.
Maintain organization and efficiency within fulfillment, staging, pickup, and delivery areas.
Ensure all company programs, initiatives, and operational standards are properly executed.
Coordinate daily staffing and operational priorities based on order volume and business needs.
Deliver exceptional customer service and promote a customer-first culture.
Ensure customers receive accurate, timely, and professional service for pickup and delivery orders.
Resolve customer concerns, order issues, substitutions, and service recovery situations promptly.
Monitor customer satisfaction metrics and implement improvement strategies as needed.
Build customer loyalty through consistent execution and service excellence.
Ensure associates select products according to quality, freshness, and substitution standards.
Monitor order accuracy and fulfillment performance metrics.
Verify that products meet company quality expectations before customer pickup or delivery.
Ensure proper handling of temperature-sensitive, fresh, frozen, and perishable products.
Maintain compliance with order fulfillment procedures and service commitments.
Achieve department sales, productivity, and profitability goals.
Monitor labor expenses and productivity metrics to ensure efficient operations.
Analyze department reports and operational data to identify performance opportunities.
Support strategies that increase customer adoption and retention of home shopping services.
Manage department expenses and control operational costs.
Recruit, train, coach, and develop Home Shopping associates.
Establish clear expectations and accountability standards.
Conduct performance evaluations and provide ongoing coaching and feedback.
Foster teamwork, engagement, and a positive work environment.
Develop future leaders and support succession planning efforts.
Ensure inventory accuracy through proper fulfillment and substitution practices.
Communicate inventory opportunities and out-of-stock concerns to store leadership.
Partner with department managers to improve in-stock conditions and order completion rates.
Monitor shrink and implement corrective actions when necessary.
Maintain a safe working environment for associates and customers.
Ensure compliance with company policies, food safety standards, and regulatory requirements.
Promote safe work practices when selecting, handling, staging, and transporting products.
Conduct routine inspections and address safety concerns promptly.
Ensure proper use of department equipment and technology.

Requirements

The Home Shopping Department Manager is responsible for leading all aspects of the Home Shopping Department, including order fulfillment, customer satisfaction, associate development, productivity, labor management, and operational execution.
This position ensures customer orders are accurately selected, staged, and delivered or prepared for pickup in a timely manner while maintaining high service standards and achieving department performance goals.

Skills

Leadership
Innovation
Customer Service
Order Fulfillment
Associate Development
Productivity Management
Labor Management
Operational Execution
Quality Control
Sales Performance
Financial Performance
Teamwork
Inventory Management
Safety Compliance

Location

In-store

Work Type

Full-time

Experience Level

Management

Benefits

Competitive wages paid weekly
Access to up to 50% of your earned wages before payday, via our partnership with Stream
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay)
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

About the Company

Albertsons Companies is at the forefront of the revolution in retail.
Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.
We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.
We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia.
Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us.
We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Equal Opportunity

Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law.
Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).