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About the Role

Bodycote is the world's largest provider of thermal processing services, employing thousands of highly skilled staff globally. This role is essential for meeting customer specifications and ensuring smooth production flow.

Responsibilities

• Review customer POs and ensure all necessary paperwork is correct for processing.
• Work with customers to resolve any PO issues.
• Enter jobs into JOP system.
• Perform costing/invoicing for all jobs processed.
• Create and issue credit memos as needed.
• Create customer Certifications as needed.
• Provide customer service.
• Assist Production Supervisor with day-to-day responsibilities.
• Assist Sales department with monthly reports and customer inquiries within the ERP system.
• Send order confirmations for customer Purchase Orders.
• Ensure all paperwork is complete and accurate.
• Arrange for shipping of completed orders to customers.
• Follow established work procedures, control measures, and SHE rules.
• Promote safety and good housekeeping practices.
• Work in a manner consistent with the EMS.
• Report SHE incidents including near misses and unsafe acts/conditions immediately.
• Suggest areas for improvement to their manager.
• Report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

Requirements

• Must satisfy ITAR compliance requirements; candidates must be U.S. Citizens or Permanent Resident Card Holders.
• Stable work history required.
• Ability to read, write and communicate the English language required.
• Must be able to work in a standing or seated position for extended periods of time in an office/industrial environment.
• Manual dexterity to perform data entry functions.
• Ability to bend, pull, stoop and reach to perform functions.
• Ability to lift up to 35 lbs.
• Must have the cognitive and mental capacity to perform essential job functions.
• Must be able to communicate effectively orally and in writing.
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone.
• Candidates must pass a pre-employment drug screen and basic physical.
• Ability to work full-time, 40+ hours per week.

Skills

• Customer service experience preferred.
• Experience using SAP highly preferred.
• Knowledge and hands-on experience of computer applications including Microsoft Office and databases is required.
• Manufacturing/Warehouse background preferred.

Location

• London, Ohio

Work Type

• Full-time
• Onsite

Education Level

• High school diploma or equivalent

Salary/Compensations

• $1,500 sign-on retention bonus

Benefits

• Paid holidays
• Paid time off
• 401k match
• Medical Plans
• Dental Plans
• Vision Plans

About the Company

• Bodycote is the world's largest provider of thermal processing services.
• Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry.

Equal Opportunity

• Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.