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About the Role

The Property Accounting Associate-Support contributes to the organization's success by managing administrative tasks that support accounts receivable and accounts payable processes within the Central Services department.

Responsibilities

• Provide support to an assigned portfolio of properties across a variety of AP, AR, and administrative tasks.
• Leverage a customer support ticketing system to resolve internal and external support inquiries courteously and efficiently, ensuring high customer satisfaction.
• Assist with monitoring and processing vendor refunds for all managed entities.
• Reverse or reapply resident receipts in the Yardi platform as needed.
• Decide the acceptance or rejection of resident payments in the ClickPay queue based on company guidelines and criteria.
• Mail back or deposit resident payment items received from ClickPay and other miscellaneous payments.
• Correspond with internal teams to resolve customer/vendor challenges and proactively identify opportunities to advance systems and processes.
• Assist in developing analytics to track and monitor performance.
• Perform other duties and projects as assigned.

Requirements

• High school diploma or GED equivalent.
• Minimum 2 years of experience in property management and/or AP and AR.
• Experience with Yardi preferred, with OneSite/RealPage a plus.
• Excellent verbal and written communication skills.
• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse and other office equipment.
• Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires.
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Skills

• Customer support ticketing system
• Yardi
• OneSite/RealPage
• Computer operation
• Keyboard operation
• Mouse operation
• Office equipment operation

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Minimum 2 years of experience

Education Level

• High school diploma or GED equivalent

Benefits

• Weekly pay
• Comprehensive healthcare coverage
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

About the Company

• At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
• RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

Equal Opportunity

• RPM Living is an Equal Opportunity Employer.
• If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.